Shelf's AI Copilot
FreemiumShelf's AI Copilot is a really useful feature from Shelf, a company that Gartner Digital Markets has actually named the #1 Knowledge Management (KM) Platform for three years running. This AI Copilot uses advanced Generative AI (GenAI) to help businesses find, create, and improve content much more efficiently. When you use Shelf's AI Copilot, you can turn your entire knowledge base into a smart, interactive search engine. This means your staff, customer service agents, and even your customers can just ask questions naturally and get fast, accurate answers. Plus, Shelf's AI solutions are built for quick setup, and they really deliver on ROI. For example, a major retail company saw a $780,000 return in its first year alone! Clients typically see a 40% jump in deflection rates. Lowell Nordics, for instance, managed to cut their Average Handling Time (AHT) by 25%, while also boosting their First Contact Resolution (FCR) and Net Promoter Score (NPS) metrics. What's more, Shelf's AI Copilot is great at spotting where your knowledge base might be missing information. It can then generate better content using Large Language Models and fits right in with Shelf's modern knowledge base or any other place you store content. Basically, Shelf's AI Copilot makes getting and using content much easier and brings some serious benefits to businesses that adopt it.