Zipy

What is Zipy?

Zipy is a unified customer experience platform that brings together session replay, product analytics, error monitoring, and error fixing in one place. It catches and helps you understand glitches on your website or web application in real time, so support, success, and product management teams can respond quickly, fix issues, and prevent customers from leaving. It is designed to make collaboration smooth between support, product, and development teams.

Who created Zipy?

Zipy was co-founded by Jyoti Bansal and Girish Mathrubootam. Jyoti Bansal is known for his experience building and leading successful software companies. Girish Mathrubootam serves as CEO and brings leadership and business expertise to the company. Zipy’s mission is to transform digital experiences by offering a complete solution that combines session replay, product analytics, error monitoring, and fixing in a single platform.

What is Zipy used for?

Zipy serves several core purposes for product and engineering teams:

• Session replay — record and replay user sessions to see how people interact with your site and gather feedback on their experience.
• Error monitoring — capture frontend and network errors in real time, with alerting so you can fix issues before they drive customers away.
• Debugging — map user session recordings with captured errors to pinpoint and reproduce bugs faster.
• Product analytics — observe user behavior and gain insight into how your product is used.
• UI improvements — use error mapping and real-time data to make UI changes more intuitive and user-friendly.

Developers also get value from features like ChatGPT and AutoFix, which help streamline debugging workflows.

Who is Zipy for?

Zipy is aimed at teams that want to understand and resolve customer issues proactively:

• Support and customer success teams who need session context to provide personal, thoughtful support.
• Product managers who want to observe user behavior and prioritize fixes based on real usage.
• Developers who need frontend monitoring, error tracking, and faster bug reproduction in production.

By unifying these capabilities, Zipy helps teams stay on top of production bugs, protect revenue, and improve the overall user experience.