Document360

What Is Document360?

Document360 is a knowledge base software designed to help you create self-service knowledge bases for your customers. It serves as a central hub for building FAQs, step-by-step user guides, product documentation, and standard operating procedures.

The platform is built for a wide range of users: editors and writers who create content, reviewers who check it, and the customers or employees who access it. Developers can find it valuable as well. The team behind Document360 focused on building a platform that is both user-friendly and feature-rich, and it works across many industries, including SaaS companies, legal firms, healthcare providers, and financial services.

Key Features

• Analytics — see what content is performing
• Workflow management — create, review, and publish content in one place
• SEO optimization — search engine-friendly URLs and keyword optimization
• Integrations — connects with over 120 platforms
• Business glossary — keeps company terms consistent
• Ticket deflector — helps customers find answers before submitting a support ticket

What Can You Use Document360 For?

• FAQs: Build sections that answer common customer questions instantly.
• User guides: Create clear, step-by-step guides for your products or services.
• Product documentation: Keep product-related information organized and accessible.
• API documentation: Produce structured documentation for your APIs, useful for developers.
• Standard operating procedures: Document internal processes for your team.

Workflow management, SEO optimization, the business glossary, and ticket deflectors support all of these use cases directly.

Industry Fit

• Legal: Case documents, law regulations, and guidebooks.
• Healthcare: Medical guidelines, patient information sheets, and procedural documents.
• Financial: Financial procedures, policies, guidelines, and regulatory documentation.
• General use: FAQs, product documentation, and standard operating procedures.