Collectif

What is Collectif?

Collectif analyzes user feedback sources — support tickets, NPS survey comments, sales call recordings, and interview notes — to surface what users need and where they struggle. It finds insights across departments, validates research through automatic interview analysis, and answers specific questions with evidence-backed responses in seconds. The goal is to streamline research, prioritize changes based on proof, and support data-driven decisions with less friction.

What is Collectif used for?

• Find user insights across fragmented data from multiple sources throughout your company.
• Validate research faster with automatic interview analysis, plus automatic transcripts of calls and interviews from audio and video files.
• Ask direct questions and get specific, evidence-backed answers, with the option to select topics and time frames for analysis.
• Label topics and gauge sentiment within feedback, with automated summaries of your data.
• Pinpoint usability issues and streamline usability testing.
• Identify gaps in customer education programs and spot where customers are confused or need more guidance.
• Craft messaging informed by insights from customer interactions.
• Connect with the tools you already use for a unified view, and generate evidence to support your findings.

Who is Collectif for?

Product managers and product teams, UX/CX designers, user researchers, customer support and customer success teams, sales teams, marketing professionals, and developers.