Yellow

What is Yellow?

Yellow (yellow.ai) is a customer service automation platform built around dynamic AI agents. It combines conversational AI, a knowledgebase, and analytics in a single platform, with enterprise-grade security and expert professional services to help minimize risk.

What is Yellow used for?

• Automating customer service with dynamic AI agents across more than 35 channels.
• Analyzing metrics for both automation and human agents.
• Managing AI agents and the knowledgebase from one place.
• Assisting human agents to boost performance and improve customer service.
• Handling large volumes of monthly messages with its Gen AI bot.
• Automating product inquiries, deflecting about 50% of them.
• Delivering roughly 50% faster time to value through its integrations.
• Enhancing respiratory health education through conversational AI and automation.

Who is Yellow for?

• IT Operations Managers
• Customer Service Leaders

Getting Started

Install the Yellow app from a trusted source, then open it and register with your email address or log in with existing credentials. The main interface includes a search bar, categories, settings, and your profile. From there you can search for services or businesses by keyword, or browse categories to discover options. Results can be filtered by location, ratings, and other criteria, and sorted by relevance or distance. Each business profile shows contact details, address, operating hours, services, photos, and reviews, so you can reach out directly from the app.