Whelp

What is Whelp?

Whelp is an omnichannel customer support platform built around a shared inbox. It lets teams handle customer questions from Voice, Email, Live Chat, SMS, and WhatsApp in one central place. AI is used to route inquiries, prioritize them, and send automated replies. The platform also functions as a CRM, keeping customer information on hand for personalized support, and includes analytics and reporting tools for tracking customer activity and team performance.

Who created Whelp?

Whelp was founded by Seymur Rasulov, CEO of Whelp, Inc. The company is based in New York, USA, and serves over 550 companies across 16 countries.

Who is Whelp for?

Whelp targets industries including:

• Education
• HR/Recruitment

Key Features

• Unified inbox: Consolidates customer interactions and data from Voice, Email, Live Chat, SMS, and WhatsApp into a single view.
• Communication campaigns: Tailor and automate campaigns across WhatsApp, Telegram, Email, and Facebook Messenger.
• Chatbots: Design and launch chatbots for 24/7 service and quick answers to common questions.
• AI-powered automation: Automate up to 60% of customer inquiries, freeing agents to focus on more complex issues.
• Ecommerce automation: Features designed specifically to improve customer interactions for Ecommerce businesses.
• Security and collaboration: Advanced encryption for secure data handling, with tools for team collaboration across channels.
• Analytics and reporting: Track performance and customer interactions with built-in reporting.
• Integrations: Connect Whelp with other tools and platforms to streamline workflows.