Web2Chat

What Is Web2Chat?

Web2Chat is an AI chatbot and customer engagement platform for websites. It combines real-time live chat, AI-powered responses, and a customizable chat widget so you can support visitors even when your team is offline. The platform also includes a knowledge base, a news center, and built-in CRM features to keep customer interactions organized.

The company behind Web2Chat aims to provide an affordable, easy-to-use customer engagement solution for businesses of all sizes, from startups to large enterprises. Its AI assistant, Aura, generates answers based on your website content and knowledge base.

Key Features

• Live chat — talk with customers in real time as they browse your site.
• AI chatbot (Aura) — AI-driven answers built from your website content.
• Customizable widgets — match the chat interface to your brand.
• Knowledge Base — create and manage self-help articles and FAQs.
• News Center — publish updates, news articles, and changelogs, with the option to host content on a custom domain.
• CRM features — gather and manage detailed visitor information and keep customer relationships organized.
• Visitor management — monitor engagement, block or unblock visitors, and use ban/unban controls.
• Agent Alerts — notify your team about important events and updates.
• File transfers and tags — share files securely within chats and organize conversations with tags.
• Security — strong encryption to protect your data.
• Multilingual support — supports over 45 languages for a global audience.

Pricing

Web2Chat offers multiple pricing plans suited to different business sizes, from small startups to large corporations, and plans can scale as your business grows. Check the official website for current plan details.

Who Is It For?

Web2Chat suits teams that want to consolidate customer support into one tool: a website chatbot for instant answers, live chat for human conversations, a knowledge base for self-service, and CRM features for tracking customers. It’s particularly relevant for startups and small businesses looking for an affordable all-in-one customer service platform.