Unthread

What is Unthread?

Unthread is a customer support platform that brings conversations from Slack, Microsoft Teams, email, and in-app chat into a single inbox connected directly with Slack. It uses AI to help teams manage customer interactions more efficiently.

Key features include:

• Slack channel support: Manage conversations where your team already works.
• AI-generated support: Automate replies, categorize requests, and get suggested responses.
• Shared email inbox: Keep customer emails organized and synced with Slack.
• In-app live chat: Talk to customers in real time through your app.
• Integrations: Connect Slack conversations with CRMs, task managers, and other tools.

The goal is to improve responsiveness and customer satisfaction by centralizing support and automating routine work.

Who created Unthread?

Unthread was developed by Get Turnout, Inc. and is backed by Y Combinator. The company’s focus is simplifying how teams handle customer conversations across multiple channels.

What is Unthread used for?

Unthread is designed for customer experience teams that want to:

• Centralize conversations: Pull customer interactions from Slack, Teams, email, and in-app chat into one inbox.
• Automate with AI: Handle support responses automatically, sort requests by type, and receive AI-powered reply suggestions.
• Manage email efficiently: Sync email threads with Slack so nothing gets missed.
• Engage in real time: Chat with customers directly through Slack channels, including in-app live chat.
• Connect workflows: Link Slack conversations to CRMs and task managers to streamline work.
• Track shared channels: Monitor customer interactions happening in shared Slack channels.
• Understand feedback: Use AI insights to better interpret customer feedback and improve support.

Pricing and trial

You can try Unthread with a 14-day free trial — no credit card required. For current pricing details, visit unthread.io.