Twine

What is Twine?

Twine is an AI assistant for businesses that catches missed calls and follows up with potential clients so you don’t lose business. When a call comes in while you’re unavailable, it automatically messages the customer over SMS, identifies what service they need, books appointments directly onto your calendar, sends payment links, and requests reviews.

It runs around the clock, works with your existing phone setup, connects with various booking software to cut down administrative work, and charges a flat monthly fee with no commissions.

Who created Twine?

Twine is built by Twine Entertainment Inc., a software developer focused on customer communication experiences. Note that the name Twine is also associated with a separate interactive storytelling tool created by Chris Klimas, which lets people build interactive stories and games without coding.

What is Twine used for?

• Catching missed calls and managing them while you’re busy
• Automated follow-ups with customers after a missed call
• Identifying customer needs so the right service gets booked
• Booking appointments directly into the business owner’s calendar
• Payments and invoicing via sent payment links
• Collecting reviews to build trust and improve your online reputation
• SMS chat with customers through automated text messages

Who is Twine for?

• Business owners and service providers
• Customer service teams
• Entrepreneurs and solopreneurs
• Agencies managing multiple clients, including those handling 10 or more
• Sales professionals looking to close more deals

Pricing

Twine uses a flat monthly fee model with no commissions on bookings. Check the official website for current pricing details.