Twig AI

What is Twig AI?

Twig AI is an AI platform built specifically for customer experience (CX) teams. Its goal is to help teams respond to customers faster and improve overall satisfaction. It offers CX Playbooks, AI personas mapped to different CX roles, and the ability to draw on help documents and private data to craft answers. The AI co-pilot is customizable, so teams can tune communication styles and improve efficiency in customer interactions. The platform also provides insights to help teams perform better and refine the AI itself.

Who created Twig AI?

Twig AI was founded by Chandan Maruthi, Co-founder and CEO, who has over 10 years of experience with enterprise data platforms and AI, and Harish Maiya, Co-founder and COO, who spent a decade focused on B2B user engagement. The team combines backgrounds in data science, engineering, and business, with a focus on building AI solutions for CX teams.

What is Twig AI used for?

• Faster responses: Accelerates how quickly your team answers customer questions.
• Cited, reliable answers: Analyzes help docs, private data sources, past support interactions, and third-party sources to formulate responses, with citations from trusted sources.
• AI personas: Maps AI personas to different CX roles, providing subject-matter expertise across areas like Support, Success, Operations, and Onboarding.
• Customization: Tailor communication styles to match your team’s preferred tone for more personalized interactions.
• CX Playbooks and tools: Includes playbooks and a range of CX tools to support your team’s workflow.
• AI refinement: Tracks accuracy rates and usage to guide improvements to the AI model.
• Efficiency and cost savings: Aims to improve CX team efficiency and reduce support costs.

Who is Twig AI for?

Twig AI is designed for customer experience teams, including those in Support, Success, Operations, and Onboarding roles — anyone working directly with customers or managing customer-facing processes.

Key Takeaways

Twig AI is a purpose-built AI assistant for CX teams. Its standout features are role-specific AI personas, CX Playbooks, answers grounded in your help documents and private data with citations, and a customizable co-pilot. If your team wants to cut response times, improve answer quality, and lower support costs, Twig AI is worth a look. Visit twig.so to learn more.