Tiledesk

What is Tiledesk?

Tiledesk is an open-source platform for building automated conversations that support customer engagement and sales. You can create chatbots and conversational apps powered by Large Language Models (LLMs) and share them with other developers and specialists in the community. Because it’s open-source, you can run it yourself on the cloud or on your own servers, with no coding required.

The platform blends live chat with automated chatbots, letting businesses connect with customers across multiple channels. AI Agents handle many questions at once, aiming to improve support quality and achieve strong First Contact Resolution (FCR) and customer satisfaction (CSAT). When a conversation needs human judgment, Tiledesk hands it off from AI to human agents so customers still get expert help.

For larger organizations, Tiledesk offers Enterprise solutions with on-premises deployment, Single Sign-On (SSO) integration, and compatibility with existing technology stacks. The platform also emphasizes community input, bringing together chatbot builders and conversation designers to shape its development, and provides ready-to-use AI Agent templates.

Who created Tiledesk?

Tiledesk was created by Andrea Sponziello and Michele Pomposo. It began as an open-source chat tool focused on real-time conversations and grew over time to include more communication channels and automated chatbots. The team continues to improve the platform for business communication needs.

What is Tiledesk used for?

• Self-managed deployments: Organizations that prefer to run their own deployments and handle testing, fixes, upgrades, and maintenance themselves.
• Enterprise needs: Businesses requiring scalability, high performance, constant availability, and robust administration tools.
• On-site control: Deploy on your own servers using the open-core version for full control over data and privacy, avoiding vendor lock-in.
• Simplified access: Streamline user access and strengthen security with SSO integration.
• Tech stack integration: Connect with existing tools, including live agent software and VoIP systems.
• Custom AI interactions: Tailor AI conversations to specific needs, with support and training available.

Bottom line

Tiledesk combines live chat with AI automation in a flexible, open-source package. It suits teams that want to self-host, enterprises that need scalability and SSO, and anyone looking to automate customer conversations while keeping humans in the loop.