Tidio

What is Tidio?

Lyro AI is a smart, interactive chatbot you can find on Tidio. It uses artificial intelligence and natural language processing to really get what customers are asking and then give them the right answers. Think of it like a helpful assistant that learns from your support documents, understands what customers need, and then crafts personalized replies. Lyro can handle tricky questions in a way that sounds very human, all based on the information you give it. This makes it a lot more powerful than Tidio’s Flows, which are limited to pre-set questions and rules you define. While Lyro isn’t free, Tidio gives all users 50 free conversations to try it out. You can get more conversations by signing up for paid plans. Lyro is built specifically for customer service and support. It only looks at user data to create its detailed answers, which means it’s much less likely to give you incorrect information. The AI powering Lyro comes from Claude and Tidio’s own models, not ChatGPT, and the focus is always on being helpful, honest, and safe.

Who created Tidio?

Tidio was co-founded by Daniel Reid, who also happens to be the CEO of Suitor. The company is really focused on making customer service amazing by using AI technology right alongside their customer service software tools. Lyro, their newest AI chatbot, is a key part of Tidio’s customer service offerings. They’ve been working in this industry for over 10 years, so they really know their stuff.

What is Tidio used for?

Here’s a look at what Tidio helps you do:

• Answer customer questions: Use only your own content to provide answers.
• Monitor conversations: Keep an eye on chats in real-time and step in when you need to.
• Improve AI performance: Keep Lyro smart by updating its knowledge base regularly.
• Understand customer experience: Get insights through analytics.
• Save time and money: Enjoy affordable AI solutions.
• Provide human-like responses: Make customers happy with natural replies.
• Integrate seamlessly: Connect easily with your existing customer support systems.
• Enhance customer loyalty: Build stronger relationships with professional responses.
• Automate common questions: Respond to frequently asked questions automatically.
• Handle recurring tasks: Let Lyro take care of routine jobs so your team can focus on other things.
• Deliver top-notch customer service and support.
• Figure out what customers are asking by looking at your support content.
• Create personalized responses that resonate with your customers.
• Answer complex questions in a way that feels natural and human.
• Boost customer satisfaction by offering quick, accurate help.
• Make your service operations run smoother with smart automation.
• Connect easily with the support tools you’re already using.
• Build customer loyalty by consistently providing professional and helpful interactions.
• Keep an eye on how things are going and update the knowledge base for ongoing improvement.
• Offer AI support that’s budget-friendly.

Who is Tidio for?

Tidio is a great tool for:

• Ecommerce Managers
• CEOs & Founding Partners
• Co-founders and CMOs
• Customer service professionals
• Support Team Members
• Business operators of all kinds

How to use Tidio?

Getting started with Tidio is straightforward. Just follow these simple steps:

1. Setup: Add Lyro to your website with just a few clicks. Then, share links to your support content so it has the data it needs to learn.
2. Monitoring: Keep an eye on Lyro’s conversations as they happen. You can jump in anytime to help answer questions yourself.
3. Control: Lyro only uses the knowledge you provide. This means its answers are always detailed and based on your specific support content.
4. Improvement: Check how well Lyro is performing. Update its knowledge base and use analytics to understand your customers better. This helps you fine-tune the AI chatbot to meet their expectations.
5. Affordable AI: You can try Lyro for free with 50 conversations. If you need more, paid Lyro plans start at $39 for 50 conversations, offering better limits.
6. Integration: Connect Lyro with your current support solution using Lyro Connect. You can then activate it to get AI assistance without having to switch platforms.
7. Security: Lyro uses the secure Claude (from Anthropic AI) for handling and storing data. This ensures your data is always safe.
8. Efficiency: Lyro only interprets your data to create responses. It provides detailed answers based strictly on your support content and gets better over time.

By following these steps, you can really make the most of Tidio. It helps you integrate customer support smoothly, boost satisfaction rates, and streamline your service operations effectively.