Tidio

What is Tidio?

Lyro AI is Tidio’s conversational chatbot for customer service. It uses artificial intelligence and natural language processing to understand customer questions and answer them based on your own support documents. Lyro can handle complex questions with human-like, personalized replies drawn from the information you provide.

This makes it more capable than Tidio’s Flows, which are limited to pre-set questions and rules you define. Lyro isn’t free, but all users get 50 free conversations to try it, with more available through paid plans.

Lyro is built specifically for customer support. It only uses your data to generate answers, which reduces the likelihood of incorrect information. The underlying AI comes from Claude and Tidio’s own models — not ChatGPT — with a focus on being helpful, honest, and safe.

Who created Tidio?

Tidio was co-founded by Daniel Reid, who is also the CEO of Suitor. The company has worked in the customer service industry for over 10 years, combining AI technology with its customer service software. Lyro is a key part of that offering.

What is Tidio used for?

• Answer customer questions using only your own support content
• Automate FAQs and handle recurring, routine tasks
• Monitor conversations in real time and step in when needed
• Improve AI performance by regularly updating the knowledge base
• Understand customer experience through analytics
• Integrate with your existing customer support systems
• Provide human-like, personalized responses to boost satisfaction and loyalty

Who is Tidio for?

Tidio suits:

• Ecommerce managers
• CEOs, co-founders, and CMOs
• Customer service professionals and support team members
• Business operators of all kinds

How to use Tidio?

1. Setup: Add Lyro to your website in a few clicks, then share links to your support content so it can learn.
2. Monitoring: Watch Lyro’s conversations as they happen and jump in to answer questions yourself at any time.
3. Control: Lyro only uses the knowledge you provide, so its answers stay grounded in your specific support content.

Bottom line

Tidio’s Lyro offers an affordable way to automate customer support with answers grounded in your own documentation. The 50 free conversations make it easy to evaluate before committing to a paid plan.