Supermoon

What is Supermoon?

Supermoon is a communication platform built for e-commerce and customer service teams. It brings team chat, emails, and customer support into a single interface, and uses AI features — quick reply suggestions, message summaries, and sentiment detection — to help teams respond faster and keep their communication style consistent.

Who created Supermoon?

Supermoon was created by Artillery Media, a company focused on helping e-commerce businesses manage customer communications more smoothly.

What is Supermoon used for?

• Streamline communication: Simplify how you manage customer conversations across channels.
• Collaborate via a shared inbox: Let the whole team see and work on customer requests together.
• Respond faster with AI: Smart replies speed up responses and keep tone consistent.
• Team chat: Handle internal discussions without juggling multiple apps.
• Message summaries: AI condenses longer conversations to save time.
• Sentiment detection: Understand customer feelings to prioritize messages.
• Shopify integration: Get immediate access to important customer data.
• Personalization: Give each customer individual attention and make sure no inquiry goes unanswered.

Who is Supermoon for?

• Businesses that sell online (e-commerce).
• Teams focused on customer service.

How to use Supermoon?

1. Sign up: Create a free account on Supermoon’s website.
2. Connect your inbox: Link your existing support inbox to bring all customer messages into one place.
3. Train the AI: Provide your frequently asked questions so the AI can generate more accurate responses.
4. Start messaging: Send personalized messages and use the AI tools — smart replies, summaries, and sentiment analysis — to prioritize and respond efficiently.
5. Collaborate: Manage requests from the shared inbox and use built-in team chat for internal conversations.
6. Integrate with Shopify: Connect your store to access customer data directly within Supermoon.