SunDevs

What is SunDevs?

SunDevs is the company behind Lucy AI, a chatbot built specifically for cinemas. Lucy runs on WhatsApp and Telegram, letting moviegoers book tickets, ask questions, and handle sales inquiries without leaving the chat. It processes payments directly in the conversation, holds natural back-and-forth dialogue, manages different security levels for users, and covers customer support by answering frequently asked questions or creating tickets for human agents when an issue needs a person.

Lucy is available around the clock and aims to improve the cinema experience through personalized help and quick answers while helping cinemas reduce labor costs. SunDevs itself is a tech company focused on building AI applications and providing talent services.

Who created SunDevs?

Lucy AI was launched by SunDevs as the company’s first generative AI product. SunDevs was founded by Fabián León Ortega and Juan David Rodríguez, and later expanded its product teams and services to support business operations in more than 13 countries. It also consolidated its app development solutions and staff augmentation services before introducing Lucy.

What is SunDevs used for?

SunDevs and Lucy AI are designed primarily for cinemas:

• Ticket booking: Customers book cinema tickets directly in the chat.
• In-chat payments: Supports real-time payments with methods like debit and credit cards.
• Customer service: Answers FAQs and creates support tickets for human agents.
• Sales handling: Manages sales inquiries.
• Self-service: Improves the rate at which customers can help themselves.
• Engagement: Drives two-way relationships through personalized interactions.
• Cost reduction: Helps lower operational expenses by cutting labor costs.
• Availability: Provides assistance 24/7/365.

How does Lucy AI work?

Lucy runs on WhatsApp and Telegram, so users can book tickets from their phones without installing anything new. Conversations are text-based and fluent, with personalized interactions and instant answers. The AI is built with multi-level security and processes payments in real time inside the chat. Common questions are handled automatically, while more complex issues are escalated by creating tickets for human staff.