SnapCall

What is SnapCall?

SnapCall is a customer engagement tool built around video. Customers can record short clips explaining their issue, giving support agents visual context right away, or join a live audio or video call when a real-time conversation is needed.

Key features

• Video clips: Customers record short videos describing their problem, cutting down long email back-and-forth.
• Live video calls: Resolve issues in real time with audio or video.
• SnapCall Assist: Handles issues asynchronously when a live conversation isn’t possible.
• SnapCall Instant: Supports immediate customer interactions.
• Scheduled calls: Set up calls at specific times for timely interactions.
• Screen sharing: Show rather than tell during support conversations.
• Recording and snapshots: Manually record video calls, automatically record audio calls, and capture snapshots during sessions.
• AI analysis: Videos are analyzed to generate summaries, surface actionable insights, and spot trends across customer issues.
• Integrations: Connects with Zendesk and Salesforce and syncs with existing CRM and helpdesk tools.
• Security: Encrypted video and data storage for privacy and data protection.

Bottom line

SnapCall helps support teams reduce back-and-forth messages by letting customers show their problems instead of describing them. Video clips, live calls, AI-generated insights, and integrations with tools like Zendesk and Salesforce make it a practical option for teams adding visual context to their customer service workflow.