Smartsupp

What is Smartsupp?

Smartsupp is a customer communication platform offering live chat for businesses. It lets you chat with customers in real time, answer questions quickly, and improve interactions — which can help drive sales and build brand loyalty. It also includes AI-powered tools to streamline customer support. Overall, Smartsupp aims to help businesses connect with visitors, increase online sales, and improve conversion rates.

Who created Smartsupp?

Smartsupp was founded by Martin Čulánek in Prague, Czech Republic. The company gives businesses a way to connect instantly with people visiting their websites, improving customer support and satisfaction.

What is Smartsupp used for?

Key use cases include:

• Generating leads: Capture potential customer information.
• E-commerce support: Help online shoppers with purchases.
• 24/7 customer service: Stay available around the clock via live chat and AI chatbots.
• Customer engagement: Keep visitors interested and involved.
• Retail integration: Connect with retail systems.
• Data safety: Keep customer data secure.
• Personalized marketing: Support targeted campaigns.
• Sales and conversion: Convert webshop visitors into loyal, repeat customers.
• Cross-device tracking: Understand user behavior across devices for advertising optimization.
• Multi-sector suitability: Works for many different types of businesses.

Who is Smartsupp for?

Smartsupp suits a range of professionals, including customer support representatives, sales agents, marketing professionals, e-commerce managers, business owners, website administrators, digital marketers, and product managers.

Getting started

1. Sign up: Create an account at smartsupp.com/sign/up.
2. Try Live Chat and AI: Test the Live Chat and AI features — they’re free to try.
3. Use real-time chat: Connect with customers and respond quickly to build loyalty and boost sales.
4. Learn from the Smartsupp Academy: Access educational resources on conversational e-commerce.
5. Consult the Developer Docs: Find technical details for adding the chatbox to your website.
6. Read the Smartsupp Blog: Stay current on conversational e-commerce and online business.
7. Explore customer stories: See how other businesses have used Smartsupp successfully.