Smartly

What is Smartly?

Smartly.AI is a Software as a Service (SaaS) platform that uses the latest artificial intelligence advancements to build, launch, and manage smart chatbots. It taps into Generative AI technologies and existing knowledge bases to create chatbots that can handle customer questions, improve customer support, and help out with sales. You can automate processes, input content in different ways, easily hand off to a human agent when needed, and connect with popular messaging apps. Smartly.AI also keeps things secure with regular checks, GDPR compliance, and a strong system that can scale up and has backups.

What’s great is that it’s designed to be easy to use, even if you’re not a tech whiz. You don’t need any special technical skills to get the most out of it.

Who created Smartly?

A team of enthusiastic developers and experts in understanding language, led by Emily Johnson, created Smartly.AI. They officially launched the platform on December 23, 2023. Smartly.AI actually started by changing how voice interfaces were made, and since 2016, they’ve focused on chatbots. They’ve had a lot of success in different industries, including banking, telecommunications, and government services. The company’s main goal is to offer businesses innovative conversational AI solutions.

Who is Smartly for?

• Telecom companies
• Banking institutions
• Healthcare providers

How to use Smartly?

Here’s a straightforward guide to using Smartly.AI:

1. Add Your Content: Simply give the platform your information as text, documents, or links.
2. Let Smartly Automate: Smartly.AI takes over the work of processing, organizing, and understanding your content.
3. Build Your AI Chatbot Fast: The platform quickly creates AI chatbots by combining your knowledge base with powerful Generative AI.
4. Tailor Your AI Agent: You can customize your AI agent using a technique called Retrieval Augmented Generation (RAG). This really cuts down on how long it takes to build.
5. Launch Everywhere: Deploy your AI agents smoothly across all your channels – think websites, mobile apps, Messenger, WhatsApp, and X (formerly Twitter).
6. Keep Track and Manage: Smartly.AI provides a complete management platform. It includes tools for managing your knowledge base, detailed reports on activity, ways for your team to collaborate, and single sign-on for easy access.
7. Boost Customer Service:
   • Automate customer service efficiently.
   • Offer customer support 24/7, which helps lower operating costs.
   • Easily scale up your customer service operations as needed.
8. Security and Rules: Smartly.AI has strong security measures. They conduct regular audits to guard against cyber-attacks, have hosting certifications for health data, and follow Europe’s GDPR rules.
9. Connect with Other Tools: Reach your customers on the platforms they already use. Smartly.AI lets you integrate your AI agents across any channel you need.
10. Get Ongoing Help: You can count on expert advice, free training, helpful tutorial videos, clear documentation, and dedicated customer success support.

By following these steps, you can really make the most of Smartly.AI. You’ll be able to create, launch, and manage smart chatbots that improve how you interact with customers and make your support processes much more efficient.