Smartly

What is Smartly?

Smartly.AI is a SaaS platform for building, launching, and managing AI chatbots. It combines Generative AI with existing knowledge bases to create bots that answer customer questions, improve support, and assist with sales. Content can be added in multiple formats, and conversations can be handed off to a human agent. The platform connects to popular messaging apps, includes regular security checks and GDPR compliance, and provides a scalable system with backups. No special technical skills are required to use it.

Who created Smartly?

Smartly.AI was created by a team of developers and language experts led by Emily Johnson. The company began in voice interface development and has focused on chatbots for years, with deployments in banking, telecommunications, and government services.

Who is Smartly for?

• Telecom companies
• Banking institutions
• Healthcare providers

Key capabilities

• Flexible content input: Add information as text, documents, or links, and the platform processes and organizes it automatically.
• RAG-based agents: Customize your agent using Retrieval Augmented Generation (RAG), which reduces build time.
• Multi-channel deployment: Launch on websites, mobile apps, Messenger, WhatsApp, and X (formerly Twitter).
• Management tools: A complete management platform includes knowledge base tools, activity reports, team collaboration, and single sign-on.
• 24/7 automation: Automate support around the clock to lower operating costs and scale operations as needed.
• Security and compliance: Regular audits guard against cyber-attacks, hosting certifications cover health data, and the platform follows Europe’s GDPR rules.
• Integrations: Connect your AI agents across any channel you need.
• Support resources: Expert advice, free training, tutorial videos, documentation, and dedicated customer success support are available.