Serviceaide

What is Serviceaide?

Serviceaide offers IT Service Management (ITSM) solutions designed to help organizations improve how they deliver IT services and boost productivity through automation and smart service management tools. Its product lineup includes ChangeGear, ISM for Partners, and Serviceaide Municipal Solutions, along with the Luma AI Suite, which features the Luma Virtual Agent and Luma Knowledge.

The company applies artificial intelligence, machine learning, and natural language processing to transform Service Management across IT, business management, and customer support. Its focus areas include improving productivity, enabling self-service, and increasing user satisfaction.

Serviceaide reports that many Fortune 1000 companies use its platform, with over a million tickets closed in more than 50 countries, serving over 200,000 users. Its broader aim is to support digital process transformation by helping companies understand what AI solutions can do and how to stay competitive.

Who created Serviceaide?

Serviceaide was founded by a team with experience running global support centers and supporting knowledge workers. Their focus is on transforming Service Management using AI, machine learning, and natural language processing to improve productivity and user satisfaction.

Who is Serviceaide for?

Serviceaide targets organizations in a range of industries:

• Education
• Energy and Utilities
• Financial Services
• Government
• Healthcare

Key features

• Simplified IT operations — tools designed to streamline service delivery.
• Advanced automation — AI, ML, and NLP applied to service management tasks.
• Asset management — capabilities for tracking and managing assets.
• Self-service — the Luma Virtual Agent and Luma Knowledge support user self-service.
• Industry-specific solutions — products like ChangeGear, ISM for Partners, and Serviceaide Municipal Solutions address particular organizational needs.

Getting started

To evaluate Serviceaide, review its product offerings to see which fits your organization’s needs, then schedule a demo to see the platform in action. Customer support is available for all products, with an emphasis on quick answers and efficient resolution for end users.