Sendbird

What is Sendbird?

Sendbird is a communications platform for digital conversations. It offers features such as user mentions, unread message counts, push notifications, file and multimedia sharing, structured messages, offline messaging, message search, user and channel discovery, announcements, moderation tools, and message translation. Its goal is to improve customer communication and build genuine connections online.

Sendbird’s communication APIs support every part of the customer journey: live chat, video calls, AI chatbots, and omnichannel business messaging. Built for enterprise-level scale, security, and compliance, Sendbird is trusted by over 4,000 apps worldwide, reaching billions of end-users who send messages every month. Its products are designed to help businesses achieve higher message deliverability, better open rates, and more conversions. Getting started is straightforward with intuitive APIs, sample apps, tutorials, and free trials.

Who created Sendbird?

Sendbird was founded by a team focused on putting customers first, with the goal of improving digital connections through a comprehensive, all-in-one communications platform. The exact launch year isn’t specified, but the company officially started on February 28th. Sendbird has main offices in San Mateo, California; Seoul, South Korea; and Singapore. The company aims to foster genuine conversations online, cutting through the transactional nature of many digital interactions.

What is Sendbird used for?

Sendbird supports a range of business needs:

• Lead Generation: Capture and nurture potential customers.
• Customer Service: Provide support and resolve issues efficiently.
• Multilingual Support: Communicate with a global audience via message translation.
• Shopping Assistance: Guide customers through their purchasing journey.
• Legal Assistance: Support legal teams with research and communication tools.
• Healthcare: Streamline appointment booking and patient communication.
• Custom Chatbots: Design and build AI chatbot interfaces tailored to your brand, directly on Sendbird’s platform.
• Business Insights: Use Sendbird’s analytics to inform business strategies.
• Marketing Automation: Enhance marketing efforts with AI-powered chatbots.
• Salesforce Integration: Connect with Salesforce for live chat and AI chatbot experiences.
• Chatbot Automation: Automate various conversational tasks.

Who is Sendbird for?

Sendbird fits businesses and professionals looking to improve communication across sectors, including teams focused on lead generation, businesses offering shopping assistance, companies providing customer support, professionals needing legal assistance, and HR and recruitment teams.