SearchUnify

What is SearchUnify?

SearchUnify is an all-in-one platform for customer support and self-service. It combines enterprise search, an insights engine, and AI-powered tools to improve how customers find information and get help, while also supporting areas like HR, marketing, and fraud detection. The platform uses artificial intelligence for predictive solutions, search data analysis, and search result tuning.

Its AI capabilities include intelligent search, virtual assistants, and predictive features that anticipate user needs — helping organizations find information faster, automate tasks, and make proactive decisions.

Beyond the core platform, SearchUnify offers several products:

• Cognitive Search — smarter enterprise search
• SUVA — a virtual assistant for conversational help
• Knowbler — a knowledge enabler for easier information sharing
• Escalation Predictor — proactive management of customer issues

SearchUnify has been named a leader in the G2 Grid® Report for Enterprise Search and has won awards for sales, customer service, and chatbot solutions.

Who created SearchUnify?

SearchUnify launched on November 30, 2021. It originated at Grazitti Interactive in 2016, evolving from an earlier federated search product into an AI-driven search solution. Grazitti Interactive, founded in 2008, builds solutions that help companies of all sizes — including Fortune 500 businesses — gain data insights, operate more efficiently, and improve customer success.

What is SearchUnify used for?

• HR
• Fraud Detection
• Support
• Marketing
• Self-service
• Knowledge Management
• Customer success
• Communities
• Knowledge-centered service
• Intelligent digital experiences

Who is SearchUnify for?

SearchUnify serves a wide range of industries, including:

• Banking
• E-Commerce
• Education
• Healthcare
• High tech
• Insurance
• Learning and training
• Manufacturing
• Pharmaceuticals and life sciences

It also offers tailored solutions for customer support, HR, marketing, and fraud detection teams.

Key features

SearchUnify’s main capabilities include:

• Connectors that bring different data sources together
• AI features for predicting outcomes
• Search analytics tools
• Security measures
• Faceted search (filter-based navigation)
• Intelligent search and virtual assistant capabilities
• Insights into user behavior