REVE Chat

What is REVE Chat?

REVE Chat is a customer communication platform designed to bring all your business-customer interactions together in one simple place. It’s packed with features to make connecting with your customers easier and more effective. You get AI-powered chatbots that can handle a lot of the heavy lifting, a live chat option for immediate support, video chat for those more personal conversations, and even co-browsing, which lets you work with customers in real-time to sort out issues faster. Plus, it works across many different communication channels and connects with other tools you might already use. People who’ve used REVE Chat often mention how well it handles customer questions, speeds up response times, and generally makes customers happier. The whole idea behind REVE Chat is to make customer communication smoother and better, helping businesses provide top-notch service and, of course, sell more.

Who created REVE Chat?

Laxman Tari is the person behind REVE Chat. He launched it on May 13, 2020. The company’s main office is in Singapore, but they also have development teams in Bangladesh and India, with sales offices spread across the USA, UK, UAE, and Hong Kong. Essentially, REVE Chat is a customer communication platform that simplifies how businesses talk to their customers. It offers a range of tools, including AI chatbots, live chat, video calls, co-browsing, and even a chat SDK for adding messaging directly into mobile apps.

What is REVE Chat used for?

REVE Chat helps businesses in many ways:

• Generate leads directly from your website.
• Handle support questions efficiently using REVE Bot.
• Boost inquiries by up to 30% through instant customer connections.
• Provide customer support using both bots and live chat.
• Improve customer service with helpful tools like co-browsing and video chat.
• Transform your customer support operations by using AI-powered chatbots.
• Speed up response times and generally make customers happier.
• Automate customer support and engagement with the help of chatbots.
• Personalize customer conversations across all the different channels you use.
• Integrate easily with popular tools like e-commerce platforms, CRMs, and CMSs.
• Live Chat: Connect with customers instantly for online sales and support.
• Chatbots: Welcome visitors and answer frequently asked questions, plus help qualify leads.
• Video Chat: Offer more personal interactions with face-to-face voice and video calls.
• Co-Browsing: Work together with customers in real-time on their screen for quick communication and faster problem-solving.
• Multi-Channel Support: Give customers instant support through their favorite messaging apps.
• Chat API & SDK: Add messaging features directly into your web or mobile apps for seamless in-app communication.
• Engage Customers Across Their Preferred Channels: Create a consistent customer service experience no matter which channel they use, like Facebook Messenger or WhatsApp for Business.
• 24/7 Support with AI Chatbot: Offer round-the-clock answers to common questions and assistance.
• Personalized Customer Conversations: Make every interaction feel tailored to the individual across various channels.
• Easy Integrations with 40+ Tools: Connect with your e-commerce, CRM, and CMS platforms using ready-made integrations and API access.
• Real-time customer support through live chat.
• Engage visitors with AI chatbots to answer FAQs and qualify leads.
• Personalized conversations through face-to-face voice & video chat.
• Real-time collaboration with customers using co-browsing software.
• Deliver instant support on messaging channels like Facebook Messenger, WhatsApp, Viber, and Telegram.
• Integrate messaging functionality in web or mobile apps with Chat API & SDK.
• Engage customers across various channels for real-time support and effective conversations.
• 24/7 customer assistance through AI chatbots.
• Improve customer relationships with personalized experiences.
• Handle support queries efficiently and increase customer satisfaction.
• Live Chat for online sales and support.
• Engage visitors with AI chatbots to answer FAQs and qualify leads.
• Personalized conversations through video chat.
• Deliver customer support on popular messaging channels like Facebook Messenger and WhatsApp.
• Add messaging functionality to web or mobile apps with Chat API & SDK.
• Provide 24/7 assistance with AI Chatbot.
• Automate customer support and engagement with Chatbot.
• Integrate with e-commerce, CRMs, and CMS platforms with 40+ ready integrations.
• Deliver personalized customer conversations across multiple channels.
• Provide better contextual and conversational support in real-time.
• Engage customers with live chat for online sales and support.
• Automate sales processes to qualify leads using chatbots.
• Facilitate face-to-face voice and video conversations with customers.
• Collaborate with customers through co-browsing for faster issue resolution.
• Deliver instant customer support on popular messaging channels like Facebook Messenger, WhatsApp for Business, Viber, and Telegram.
• Add messaging functionality inside web or mobile apps with Chat API & SDK.
• Offer AI chatbot assistance for 24/7 customer support.
• Enhance customer relationships by providing personalized experiences.
• Facilitate interactions across multiple channels such as websites, mobile, and messaging.

Who is REVE Chat for?

REVE Chat is a great fit for:

• Businesses focused on Ecommerce & Omnichannel Operations.
• CTOs looking for integrated communication solutions.
• COOs aiming to streamline operations.
• Business Development Managers seeking to expand reach.
• Marketing Directors wanting to improve engagement.
• Heads of Marketing focused on customer acquisition.
• Contact Centre Operations Managers needing efficient support tools.
• Heads of Ecommerce & Omnichannel Operations driving unified customer experiences.

How to use REVE Chat?

Getting started with REVE Chat is straightforward. Here’s how:

1. Live Chat: Use the live chat software to connect with customers in real-time, perfect for boosting online sales and providing support.
2. Chatbots: Set up AI chatbots to greet visitors, answer common questions, and even help automate sales processes.
3. Video Chat: Offer more personal interactions by enabling face-to-face voice and video calls with your customers.
4. Co-Browsing: Collaborate directly with customers on their websites or mobile apps. This real-time screen sharing helps with instant communication and resolving issues much faster.
5. Multi-Channel Support: Extend your customer support to popular messaging platforms like Facebook Messenger, WhatsApp, Viber, and Telegram.
6. Chat API & SDK: Integrate messaging directly into your web or mobile applications. You can use the provided Android and iOS SDKs for seamless in-app messaging.
7. Enterprise Plans: Choose the plan that best suits your needs, whether it’s enterprise-level, advanced, standard, or a custom solution.

For integration:

• You can simply copy the snippet code and paste it into your website’s code, right before the closing </body> tag.
• Alternatively, if you prefer, you can email the code to your IT administrator to handle the installation.

A few more helpful details:

• Creating Chatbots: You can create as many chatbots as you need, depending on your chosen pricing plan.
• Trial Period: Once your trial ends, you can pick a plan. All your data and setup will be saved.
• Cancellation: If you need to cancel your subscription, you can do so easily through the settings in your REVE Chat dashboard.
• Unique Visitor: This refers to the actual number of distinct individuals who interact with the chatbot. Repeat interactions from the same person aren’t counted multiple times.
• Charges: Be aware that if you go over the unique visitor limits, additional charges will apply.

In essence, REVE Chat brings all your customer communications together. It’s a platform that helps you automate support, keep customers engaged, and ultimately improve their satisfaction and loyalty.