Rep AI

What is Rep AI?

Rep AI is an AI sales concierge for eCommerce, designed to make online shopping more personal. It engages customers at the right moment using behavioral AI timing, which typically boosts sales by about 7-10%. At its core is CABBE, a custom AI model built specifically for eCommerce that combines Conversational, Analytical, Behavioral, Brand, and Emotional intelligence. Businesses using Rep AI have reported improvements in conversion rates and overall sales.

The platform guides shoppers, builds buyer confidence with reviews and recommendations, keeps customers updated on their orders, and handles customer support. It offers one-click integration with Shopify, unlimited users, and AI-generated sales metrics for tracking performance.

Who created Rep AI?

Rep AI was co-founded by Yoav Oz (Co-Founder & CEO) and Shauli Mizrahi (Co-Founder & CTO). The company started in 2019. Yoav’s inspiration came from a personal online shopping experience where he noticed the absence of sales assistance — a common gap in e-commerce. He teamed up with Shauli Mizrahi to build Rep AI, the first sales concierge for e-commerce, offering personalized attention and guidance to online shoppers. The company has secured funding to continue developing its AI Sales Concierge.

What is Rep AI used for?

Rep AI focuses on increasing online sales and reducing support workload:

• Converting abandoned carts — engaging shoppers who are about to leave and turning browsers into buyers with behavioral AI timing.
• Growing your contact list — offering discounts in exchange for email addresses, and automatically capturing emails and phone numbers that connect to your marketing platforms.
• Increasing Average Order Value (AOV) — through AI-driven product recommendations.
• Handling support requests — the AI Concierge manages a large share of support tickets (the company cites figures of up to 97-99%) through AI-enhanced live chat, available 24/7.
• Tracking performance — AI-driven insights monitor key metrics like Conversion Rate (CVR), AOV, and sales.
• Personalized shopping — a branded AI Concierge assists and guides shoppers with on-brand conversations.

Integration and security

Rep AI integrates with Shopify and connects to a range of Shopify apps and marketing tools. It operates securely in all regions and adheres to data protection standards. The company also emphasizes accurate reporting across its plans to ensure fair billing and reliable service.

Users generally review Rep AI positively, particularly noting its impact on sales and the overall shopping experience.