Pulsedesk

What is Pulsedesk?

Pulsedesk is a help desk solution for customer support. It includes ticket management, live chat, automation tools, a knowledge base builder, a client portal, and integrations with various IT systems. It routes customer questions to the right support agents, shows task status in real time, and offers website chat widgets, with support for AI tools like ChatGPT. Pricing plans vary by features.

Who created Pulsedesk?

Pulsedesk was founded by a team with over 10 years of experience building digital products for client services and business processes, specializing in CRM systems and help desk solutions. The company is based in London, UK, and Dubai, UAE.

What is Pulsedesk used for?

• Assign Customer Queries: Hand off customer questions to support agents in a few clicks, with clear ownership of each query.
• Monitor Progress: See who is working on what and the real-time status of every query to prioritize tasks.
• Customer Communication: Offer live online chat and pop-up widgets on your website for direct customer interaction.
• Automate Workflows: Speed up responses using a flexible trigger system and pre-made templates.
• Knowledge Base: Build a self-service knowledge base clients can use to find answers, linkable from your website.
• Track Metrics: Monitor performance such as response and resolution times to identify areas for improvement.
• Client Portal: Give customers a personal account to submit requests and check issue status.
• Mobile Access: The mobile app lets you view requests from all channels, respond, update statuses, and assign tasks on the go.
• Integrations: Connect with other IT systems via an open API and available integrations.
• AI-Powered Support: Blend automated and human responses using AI tools like ChatGPT.

Pricing

Pulsedesk offers different pricing plans with varying features. Check the official website for current plan details.