Opencopilot

What is Opencopilot?

Opencopilot is an AI-powered customer support platform built to deliver fast response times, handle complex support issues, and communicate in over 100 languages. It knows when to hand issues over to a human agent. Developers get customization options and data security features like encryption and an AI debug mode. It works across phone, web, WhatsApp, and email, and can handle the workload of roughly 100 human agents.

OpenCopilot itself is a free, open-source tool under the MIT license, designed to help you build AI copilots for your SaaS products. It supports OpenAPI standards and can call your existing APIs as needed.

Who created Opencopilot?

Opencopilot was co-founded by Adriaan Mol, who also founded Mollie and MessageBird, and Dafeng Guo from Strikingly. The team follows open-source practices — the project has over 10,000 stars on GitHub.

What is Opencopilot used for?

• AI-powered email support: Support emails answered quickly by AI.
• Human-like issue resolution: Solves complex problems on any system.
• Multi-language support: Communicates in over 100 languages.
• Human handoff: Critical issues are passed to human agents.
• Unified inbox: Manage support interactions across web, phone, and email in one place.
• 24/7 availability: Customers get support without waiting times.
• Developer control: Full control over style, APIs, debug mode, and documentation.
• Security: AI debug mode, audit logs, and secrets encryption.
• Open source: Over 10K GitHub stars and support for more than 25 information sources.

Who is Opencopilot for?

• Customer Support Agents
• Developers

Key features

• Fast responses: AI answers support emails quickly.
• Smart handoff: Important issues are automatically escalated to your support team.
• AI debug mode: Debug what the AI is doing.
• Audit logs: Every action the AI takes is logged for auditing.
• Channel coverage: Handles requests via phone, web, WhatsApp, and email.