Onereach

What is Onereach?

Onereach is an AI platform built around Intelligent Digital Workers (IDWs) — pre-trained transformers that act as digital assistants and work alongside other technologies to complete a variety of jobs. IDWs are designed to share skills across teams and entire organizations, supporting hyperautomation efforts. They can converse in multiple languages and operate across various channels to carry out tasks.

The platform focuses on boosting productivity, improving team collaboration, automating repetitive tasks, and integrating with other AI technologies.

A key selling point is accessibility: you don’t need deep technical skills to build an IDW. You can create one through a conversation and customize it based on skills you already have, then enhance it with skills from a recommended library or skills you create yourself.

What can Onereach’s IDWs do?

IDWs can help organize work, manage information sources such as emails and appointments, create documents, and automate everyday tasks like travel authorizations and expense tracking. They can also learn new tasks by working alongside you.

Because they support multiple languages, they fit well in diverse linguistic and cultural environments. Using machine learning, they can proactively seek out information, assist with document creation, and automate routine work.

Who created Onereach?

Onereach officially launched on February 3, 2019. The company offers a wide range of conversational tools for business needs, including employee training, candidate screening, relocation assistance, employee recognition, legal compliance, interview scheduling, onboarding support, and remote work assistance.

What is Onereach used for?

Typical use cases include:

• Creating content and gathering feedback
• Scheduling appointments and managing calendars
• Qualifying leads and handling basic sales inquiries
• Sharing knowledge and providing access to knowledge bases
• Enriching and cleansing data
• Optimizing processes and the customer experience
• Conducting employee satisfaction surveys and performance reviews
• Ensuring policy acknowledgment and compliance
• Guiding new employees through onboarding and updating new hire information
• Tracking orders, processing payments, and assisting with returns and warranty claims
• Providing updates on service outages
• Managing customer communications and measuring customer satisfaction
• Forecasting customer behavior and generating customer biosketches
• Conversational search across a company’s knowledge base
• Helping fill and manage work shifts
• Handling facilities-related requests and coordinating catering for on-site meetings
• Managing the review, approval, and execution of invoices
• Comparing contracts

Bottom line

Onereach helps teams be more productive by automating tasks, managing information efficiently, and making collaboration easier through its Intelligent Digital Workers — freeing up time for higher-value work.