Nextiva

What is Nextiva?

Nextiva is a digital platform that centralizes business communication. It brings phone and video calls, instant chat, social media messages, and emails into one place, so every customer conversation is easy to find and manage. It supports personalized replies and keeps a record of past customer interactions, which helps improve service quality and customer satisfaction.

Who created Nextiva?

Nextiva was founded by Thomas Gorny.

What is Nextiva used for?

Nextiva centralizes business communication, streamlines customer interactions, and supports engagement across multiple channels. It is designed for several types of teams:

Startups: Omnichannel digital customer sales and service, letting you connect with customers on their preferred channels, track social media engagement, and manage customer reviews.

Small Teams: Connect with customers through digital messages, voice, video, and SMS, with AI-powered voicemail transcription.

Growing Teams: Build customer experiences across all channels with a chatbot, an inbound call center, Nextiva voice service integration with MS Teams, and advanced reporting insights.

Sales & Service Teams: Tools for running sales and service operations, including advanced routing with an interactive voice bot, agent skills-based routing, data dips, and supervisor assist.

Who is Nextiva for?

• Startups
• Small teams
• Growing teams
• Sales and service teams

Key Features

• Unified communication: Voice and video calls, chat, social media messaging, and email in a single platform.
• Conversation tracking: A record of interactions across all channels, so every conversation is easy to find and reference.
• Personalized service: Access to customer conversation history supports informed, personalized responses.
• Smart management: A system that brings together different communication types and routes them efficiently.

Why Nextiva stands out

Nextiva’s main strength is centralization. Instead of juggling separate tools for calls, chat, social media, and email, teams manage everything from one platform. That unified view makes it easier to track customer history, respond consistently, and improve satisfaction over time. Combined with features like AI-powered voicemail transcription, chatbots, skills-based routing, and MS Teams integration, it covers the communication needs of small businesses through to larger sales and service operations.