Netomi

What is Netomi?

Netomi offers a conversational AI platform built for customer service. It provides automated support designed to increase customer satisfaction, reduce support costs, and maintain brand safety. The platform works across channels businesses already use, including email, messaging apps, web chat, SMS, search, and voice calls.

Netomi’s approach combines AI technology with human support to create conversations that feel emotional, empathetic, and intuitive while staying true to the brand’s voice. A key feature is Sanctioned Generative AI, which combines generative AI with language models to safely handle customer questions.

The company highlights three main benefits: increased support team capacity, high resolution rates for customer issues, and lower support costs. Netomi serves industries including eCommerce, Entertainment, Fintech, SaaS, Telecommunications, and Travel & Hospitality.

The platform is built to be easy to configure and manage. Businesses can connect their backend systems, build custom workflows, and train the AI on their existing knowledge bases.

Who created Netomi?

Netomi was founded by Puneet Mehta, who serves as Founder and CEO. The company was previously known as msg.ai and became Netomi in 2015. The name blends three words: “Net” represents the AI technology, “Om” symbolizes connecting with what’s fundamental to clients, and “I” stands for bringing out the best for customers.

Netomi is positioned as a market leader in AI-first customer experience, helping companies engage customers through conversations that preserve brand identity.

What is Netomi used for?

Netomi’s core uses include:

• Boosting support team capacity so teams can handle more inquiries
• Improving resolution rates — the company aims for a 90% resolution rate
• Reducing support costs by automating routine tasks
• Providing automated customer care that addresses needs proactively and reduces resolution time
• Empowering customers and agents with tools for automatic resolution and assistance with complex requests
• Integrating with existing CX and tech stacks without requiring stack changes
• Maintaining brand safety and security through Generative AI that keeps responses on-brand

Who is Netomi for?

Netomi fits businesses that want to automate customer service at scale while keeping responses aligned with their brand. It is used across sectors like eCommerce, Fintech, SaaS, Telecommunications, Entertainment, and Travel & Hospitality, and suits support teams looking to expand capacity without proportionally increasing headcount.