Mendable

What is Mendable?

Mendable, brought to you by SideGuide, is a really smart tool for creating AI-powered chat applications. It is a way to easily get AI chatbots and smart search functions up and running for your business. It’s designed to automatically answer those tricky technical questions by learning from your organization’s own documentation. This means your teams can spend less time answering the same things over and over. Mendable comes with some great features like continuous model training, top-notch enterprise security, support for various AI models, and smooth integration. All of this helps ensure your chat applications are accurate, secure, and always up-to-date. You can use Mendable for all sorts of things, like searching through documentation, helping your sales team, or even creating a ‘product copilot’ to assist users.

Here are some of the key things Mendable can do:

• Keep data safe: It has role-based access control to protect your information.
• Connect securely: It links up with popular data sources like Google Drive, Salesforce, and Zendesk.
• Your own AI: You can bring your own key or even a custom model if you prefer.
• Prevent abuse: It includes rate limiting to protect against misuse.
• Lots of connections: You get access to over 20 different data connectors for easy integration.
• Get smarter over time: You can train the model by correcting its answers, which helps it learn.
• Control the conversation: You can edit prompts to make sure the bot speaks in your company’s voice and follows your formatting rules.
• Stay up-to-date: An automatic reingestion process keeps your data synced and current.
• Help customers: If the bot can’t answer a question, it can redirect customers to helpful support links.
• Flexible AI: It supports multiple base LLM models and offers continuous model training.

While Mendable isn’t entirely open-source, it does include some open-source components and integrations. If you’re looking for custom plans, the pricing depends on things like what you want to use it for, how much you’ll use it, and any custom work needed. They also offer a free plan with a limit on monthly chats, and you might even get free access to certain open-source projects if you qualify.

Who created Mendable?

Mendable was developed by SideGuide. You can find more details about its features and how it works on their site. Essentially, Mendable makes it much simpler to get AI chat applications up and running. It lets businesses easily add smart search capabilities and AI chatbots. The platform is great for various uses, from searching documents to helping sales teams and creating product copilots. It offers features like continuous model training, strong enterprise-grade security, support for different AI models, and plenty of customization options.

What is Mendable used for?

Mendable is incredibly versatile and can be used for a wide range of applications:

• Building AI chatbots
• Providing technical support
• Enhancing customer service
• Creating internal efficiency chatbots
• Developing external communication chatbots
• Searching through documentation
• Enabling sales teams
• Creating product copilots
• Training AI models
• Improving internal efficiency with chatbots
• Communicating with customers externally via chatbots
• Boosting technical support and customer service efforts
• Automatically answering technical questions
• Reducing the workload on your teams
• Continuously training AI models
• Ensuring enterprise-grade security
• Connecting various data sources
• Developing AI chat applications
• Streamlining internal processes
• Improving external communication with customers
• Facilitating external communication
• Automating the answering of technical questions
• Helping businesses integrate AI seamlessly

Who is Mendable for?

Mendable is a valuable tool for a variety of professionals and teams:

• Sales professionals
• Support professionals
• Technical support professionals
• Customer service professionals
• Sales teams
• Support teams
• Technical Support departments
• Customer Service departments
• Combined Sales and Support teams
• Technical professionals
• Product teams
• Documentation Analysts
• Technical resources professionals
• Product Teams

How to use Mendable?

Getting started with Mendable is straightforward. Just follow these steps:

1. Connect Your Data: Begin by linking your data sources to Mendable. You can do this easily through a simple online graphical interface or via an API. It’s also easy to manage your data sources, whether you need to add new ones, make changes, or remove existing ones.
2. Teach Your Model: You can customize your AI model by adjusting its base model properties. Mendable works with popular models like GPT-3.5-Turbo and GPT-4. To train it, you can correct its answers and edit the prompts it uses.
3. Continuous Training: Keep improving your AI’s accuracy over time by correcting any wrong responses it gives. Mendable makes this easy through answer correction and also lets you control how creative the model is.
4. Keep Data Synced: Make sure your data stays current with Mendable’s automatic reingestion process. It uses CRON jobs and webhooks to ensure your data is always synced and accurate.
5. Integrate Customer Support: If the bot can’t answer a customer’s question, you can set it up to redirect them to your support link. Mendable offers custom private and open-source models to suit different needs.
6. Customize Everything: Tailor your model to perfectly match your company’s requirements using the various features available. Mendable supports multiple base LLM models, allows training through answer correction, lets you edit custom prompts, and gives you control over the model’s creativity.
7. Deploy Quickly: You can deploy Mendable rapidly, either internally or externally, with just a single line of code. The platform also provides valuable insights into what users are asking, how they’re interacting with the bot, and how the product is being used, allowing you to monitor and optimize performance in real-time.

Remember, Mendable offers a free plan and robust enterprise-grade security features. For more in-depth information, be sure to check out the official Mendable documentation.