Mava

What is Mava?

Mava is an AI-first customer support platform built for community-driven companies. It connects to your community channels and lets you manage all support requests from one central inbox. AI can automatically reply to customers in both private tickets and public Discord channels, enabling 24/7 support in over 100 languages. Mava’s pricing plans vary in support requests, AI training sources, integrations, and features.

Who created Mava?

The creator of Mava is not identified in the available information. To learn more, visit their website at https://dashboard.mava.app/.

What is Mava used for?

• Handling Support: Manages both private and public customer support requests.
• Community Engagement: Helps companies connect with and support their communities.
• Community Focus: Provides customer support solutions for companies that rely on community interaction.

Key features

• Central Dashboard: Manage support requests, AI training sources, integrations, and other features from the Mava Dashboard.
• Channel Integrations: Connect to community platforms like Discord, Telegram, Web Chat, and Email.
• AI Replies: Automatically respond to requests in private tickets and public Discord channels.
• Customization: Personalize your Web Chat and use conversational forms to improve the customer experience.
• Analytics: Monitor support metrics and AI training to improve efficiency over time.
• Webhooks: Connect Mava with third-party apps.

Pricing plans

Mava offers several plans — Starter, Bullish, Diamond, and Whale — which differ in support requests, AI training sources, integrations, and features. Depending on the plan, benefits include unlimited agents, pre-written template answers, ticket categorization, user attributes, and an AI bot that speaks over 100 languages. Higher-tier plans like Diamond and Whale add priority support, detailed analytics, and time-based automations.