Loris

What is Loris?

Loris is a smart tool for understanding conversations, built to help top brands make their customer service even better. It automates the process of reviewing customer chats, spots common problems customers run into, gives agents help right when they need it during calls, and pulls out really useful insights from all those conversations. You can tailor it for different industries, like BPOs, Fintech and Financial Services, Retail & E-commerce, and Telecom. Basically, Loris uses AI models that have learned from tons of real customer service chats to make service interactions more efficient, accurate, and satisfying for everyone.

Who created Loris?

Guy Halevy, Seth Levine, Christina Drum, and Kavan Edwards are the minds behind Loris. It first came out on December 17, 2021. The company’s main goal is to bring a more empathetic touch to customer conversations, using AI to improve the customer experience and make interactions smoother and more accessible. They’re based in both New York, U.S.A., and Tel Aviv, Israel.

What is Loris used for?

• Making customer service processes automatic.
• Automating customer service using AI models trained on actual conversations.
• Giving agents a hand during live customer interactions.
• Pinpointing issues that customers bring up repeatedly.
• Using AI to transform how customer interactions happen.
• Boosting the overall efficiency of customer service.
• Increasing customer satisfaction by giving agents real-time tips.
• Improving the customer experience by figuring out what customers need and creating solutions.
• Pulling out valuable insights from customer interactions.
• Identifying the root causes behind problems.
• Adapting to different industries like BPOs, fintech, retail, and telecom.
• Making customer service processes that usually take a lot of time much quicker.
• Offering real-time help to agents while they’re talking to customers.
• Providing useful insights about customer interactions.
• Transforming customer interactions with the help of AI.
• Making customer service more efficient and accurate.
• Adapting to a variety of sectors.
• Boosting productivity by handling more interactions at once.
• Ensuring conversations are consistent and match the brand’s voice.

Who is Loris for?

• BPOs (Business Process Outsourcers)
• Brands that really focus on their customers
• Fintech & Financial Services companies
• Retail & E-commerce businesses
• Telecom companies
• Customer service representatives
• Customer Service Managers
• Customer Experience Analysts
• Customer service trainers
• Customer service agents
• BPO Professionals
• Retail and e-commerce professionals
• Telecom professionals
• Fintech and Financial Services Professionals

How to use Loris?

To get the most out of Loris, here’s a simple guide:

1. Understand Loris’s Role: First, recognize that Loris is a tool for understanding conversations. Its main job is to improve customer service for all sorts of brands by offering practical insights and ways to make things run more smoothly.
2. Get to Know the Key Features: Take some time to learn about what Loris can do. This includes automating customer service tasks, quickly reviewing conversations, spotting problems, giving agents support in real-time, and how it can be adjusted for different industries.
3. How it Works: Loris uses a collection of AI models that have been trained on actual customer service conversations. This allows it to automatically review chats, accurately pinpoint customer issues, and give agents advice right when they’re in the middle of an interaction.
4. Automating Service: You can learn how Loris automates customer service by using AI models trained on millions of conversations. It helps audit interaction data, find the core customer issues, and quickly guide agents with effective advice.
5. Adapting to Different Industries: It’s important to know that Loris can be used in many different sectors, like BPOs, Fintech, Retail, E-commerce, and Telecom. This makes it a really flexible tool for various industries.
6. Making Things More Efficient: Loris helps streamline customer service by automating the review of interactions, efficiently identifying customer issues, and providing agents with real-time help. Ultimately, this leads to faster responses, more accurate problem-solving, and happier customers.
7. Real-Time Agent Support: Loris offers real-time help to agents by guiding them during customer conversations. This improves how well they follow policies, boosts satisfaction, and makes them more efficient.
8. Generating Insights: Use Loris to really understand what frustrates customers, what their hidden needs are, and where improvements can be made. This helps you create solutions that are just right for them and makes the whole customer experience better.
9. Integrating AI: See how Loris uses AI to change customer interactions. It understands the content, the sentiment, and the context, which helps it find issues, offer insights, and support agents in giving great responses.
10. The AI Model Library: Appreciate that Loris’s library of AI models is key to deeply understanding customer conversations. These models help audit chats, identify problems, and provide valuable insights.

By following these steps, you can use Loris effectively to automate tasks, improve customer service, and help your business grow and become more efficient across different sectors.