LivePerson

What is LivePerson?

LivePerson is a Conversational AI platform that helps businesses connect with their customers through automation-first digital experiences. Its core offerings include the Conversational Cloud, Generative AI, Voice AI, and tools for building AI chatbots. Together, these are designed to create tailored digital experiences and keep conversations flowing smoothly across voice and messaging channels.

The Conversational Cloud lets businesses create personalized digital experiences by identifying customer intent, making interactions more relevant. Generative AI uses large language models to further personalize customer interactions responsibly. Voice AI makes customer conversations feel natural by understanding speech and creating interactive dialogues. LivePerson also supports connecting your own company data sources, provides tools to improve your chatbots, and offers Intelligent Insight products that use your data to engage customers more effectively.

Who created LivePerson?

LivePerson was founded over 25 years ago with the idea of blending human emotion with AI. Its goal is to advance digital and human conversations, aiming for what it calls “Curiously Human™” digital experiences.

What is LivePerson used for?

• Customer engagement: Deeper connections between companies and their customers
• Customer service: Managing customer support at scale
• Conversational commerce: Buying and selling through conversations
• B2B sales & marketing: Reaching and engaging business customers
• IT service management: Handling IT support and services
• Professional services: Expert help building and managing conversational customer journeys
• Scalability: Grows with business needs

Who is LivePerson for?

LivePerson offers industry-specific solutions for:

• Financial Services
• Retail
• Telecom and Cable
• Travel & Hospitality
• Automotive

Key Takeaways

LivePerson is an enterprise Conversational AI platform built around automation-first customer experiences. Its main components — the Conversational Cloud, Generative AI, Voice AI, and chatbot-building tools — work together to personalize interactions, identify customer intent, and support conversations across messaging and voice. With tailored solutions for sectors like Financial Services, Retail, Telecom, Travel & Hospitality, and Automotive, plus professional services and data integration options, it suits businesses looking to scale and automate customer communication.