Kustomer

What is Kustomer?

Kustomer is a customer service CRM platform powered by AI. It brings customer interactions, data, orders, and support tickets together in one place, giving businesses a single view of each customer regardless of the channel they use. AI helps resolve issues quickly and accurately, supports self-service for both agents and customers, and can reduce incoming support requests by anticipating what customers need before they ask.

Key features:

• AI-driven automations: Automate repetitive tasks and workflows.
• Omnichannel messaging: Reach customers on their preferred channels.
• Unified customer view: A complete picture of each customer for better engagement.
• Data-driven support: Make informed decisions based on customer data.
• Customer self-service: Let customers find answers themselves.
• Fast, accurate issue resolution: Solve problems more reliably.
• Integrations: Connect with other essential business applications.

AI features like chatbots guide customers through problem-solving and predict their needs with smart automations. Kustomer works for brands across many industries, supports multiple languages, and includes KIQ Agent Assist, which has been shown to boost agent efficiency by as much as 65%.

Who created Kustomer?

Kustomer was founded by Brad Birnbaum and Jeremy Suriel with the aim of making the customer the focus of customer service. The platform goes beyond traditional CRM by combining CRM data with omnichannel support and automations that handle routine tasks. Meta (formerly Facebook) spun Kustomer out so it could continue pursuing its mission to transform customer service.

Who is Kustomer for?

Kustomer serves customer service representatives, support agents, customer success managers, sales and marketing teams, call center operators, customer experience managers, business and data analysts, e-commerce businesses, and startups.

Getting started with Kustomer

To sign up, contact Kustomer’s sales team, who will help you pick the right plan and go over the available options. A minimum of 8 seats is required, and plans are typically annual, though adjustments can be made if necessary. Kustomer is built with enterprise-grade security features and undergoes thorough audits to protect customer data and privacy.