Kommunicate

What is Kommunicate?

Kommunicate is a customer service automation platform powered by AI, built to help businesses deliver a truly outstanding customer experience. It features a generative AI chatbot that can handle customer queries automatically, which helps cut costs and boost how often customers can solve problems themselves. Kommunicate makes sure customers get personalized service, no matter the language, across platforms like WhatsApp, Telegram, and many others. It really focuses on making customer service feel empathetic by smoothly passing off trickier questions from the bots to human agents. Plus, you can easily connect Kommunicate with your current customer service tools, like Dialogflow, IBM Watson, and Amazon Lex, as well as CRM and ticketing systems like Zendesk, Salesforce, and Freshworks using APIs.

Kommunicate got its start in 2020, founded by Devashish and Adarsh, two passionate coders who envisioned a customer support automation platform that required no coding, blending AI with a human touch. The Kommunicate team is made up of engineers, designers, marketers, and sales pros who are all about creating products that put the customer first. The platform uses conversational AI to offer a NO-CODE hybrid chatbot system that really brings AI and human interaction together. Kommunicate’s main goal is to help businesses connect with their customers 24/7 using chatbots and live chat across all sorts of platforms.

So, to sum it up, Kommunicate gives businesses an efficient way to automate customer service. It combines the advantages of AI chatbots with the personal touch of human interaction, all to provide tailored and empathetic customer experiences across many different channels.

Who created Kommunicate?

Kommunicate was brought to life by Devashish Mamgain and Adarsh Kumar back in 2020. Devashish Mamgain is the Co-founder and CEO, while Adarsh Kumar serves as the Co-founder and CTO. The company is based in Bangalore and has a team of over 30 engineers, designers, marketers, and sales professionals. They’re all focused on building a customer support automation platform that doesn’t need coding, blending AI with human interaction. Their big idea was to offer businesses a hybrid chatbot platform that effectively mixes AI and that all-important human touch.

What is Kommunicate used for?

• CRM Integrations: Connects smoothly with your CRM.
• Automate Repetitive Queries: Uses generative AI chatbots to handle common customer questions automatically.
• Boost Self-Service: Improves how often customers can resolve issues on their own and cuts down the time it takes to handle each query.
• Personalized, Multilingual Support: Offers tailored service in many languages across different platforms.
• Seamless Bot-to-Human Handoff: Makes it easy to transfer complex questions from bots to human agents for empathetic support.
• Tech Stack Integration: Connects with your existing customer service tools like Dialogflow, IBM Watson, or Amazon Lex.
• Scale Customer Service: Helps you handle more customer interactions accurately and quickly.
• Faster First Response: Improves how quickly customers get an initial reply.
• Increase Customer Retention: Helps keep customers coming back.
• Resolve Queries Without Humans: Handles many issues without needing human intervention.
• Save Time: Frees up employee time daily through automation.
• Reduce Resolution Time: Cuts down the average time to solve a customer’s problem by 300%.
• Automate & Optimize Costs: Handles queries automatically to manage expenses better.
• Effortless Query Resolution: Uses a generative AI chatbot to easily tackle repetitive customer questions.
• Personalized Service at Scale: Delivers tailored service in multiple languages and across various channels.
• Empathetic Handoffs: Smoothly transfers complex queries from bots to human agents for a more caring experience.
• Tech Stack Integration: Connects with tools like Dialogflow, IBM Watson, or Amazon Lex for a richer user experience.
• Scalability: Allows customer service to grow with greater accuracy and speed.
• Faster First Response Time: Customers get answers more quickly.
• Reduced Resolution Time: Issues are resolved faster on average.
• Lower Cost Per Resolution: It costs less to solve each customer’s problem.
• Platform Support: Works with websites, web-apps, and e-commerce stores (including Bigcommerce, Shopify, Magento & Prestashop).
• Ready-to-Use Templates: Get started quickly with pre-built templates.
• Bot & CSAT Analytics: Provides insights into bot performance and customer satisfaction.
• Chat History: Offers 3 months of chat history (or 1 year for higher tiers).
• Basic Support: Includes 24/7 basic support.
• Channel Integrations: Supports email, live chat, and knowledge base integration.
• MTU Overage: Additional charges apply for exceeding Monthly Trackable Users at $0.01 per user.
• Advanced Kompose Bot Builder: Offers a more advanced tool for building bots.
• Mobile SDKs: Integrates with Facebook, Telegram, and mobile SDKs.

Who is Kommunicate for?

• Customer service representatives
• Sales professionals
• Support Teams
• Customer Success Teams
• Marketing teams
• Customer Support Specialists
• Customer Experience Managers
• Customer Success Managers
• Chatbot developers
• Customer Support Agents
• Business owners
• Marketers
• Sales Representatives

How to use Kommunicate?

Here’s how you can get the most out of Kommunicate:

1. Automate Customer Service: Scale up your customer service operations with speed and accuracy. Kommunicate helps you respond faster, resolve issues more quickly, and lower the cost for each resolution.
2. Deploy Your AI Chatbot: You can put the AI chatbot, powered by OpenAI’s GPT 3.5 and GPT 4, onto many different platforms. This includes websites, Android and iOS apps, WhatsApp, Facebook Messenger, Viber, Telegram, and Line.
3. Integrate with Your CRM: Connect your AI chatbot seamlessly with CRM systems like Zendesk, Freshdesk, Salesforce, and Helpscout to really improve the user experience.
4. Support Many Languages: The chatbot can handle queries in over 100 languages, including Spanish, Italian, Portuguese, Arabic, and various Indian native languages.
5. Train Your Chatbot: Make sure your AI chatbot gives accurate answers by training it using URLs, help center articles, Excel sheets, and PDFs.
6. Handle Live Chats: Set up a smooth handoff from the bot to a human agent for those more complex questions, ensuring customer service is always uninterrupted and empathetic.
7. Enhance Self-Service: Give your self-service options a boost. Reduce handling times and operational costs by using human-like conversations powered by generative AI.
8. Access Analytics & Reports: Dive into basic and advanced analytics, bot performance data, and CSAT scores. You can also generate custom reports for deeper insights.
9. Team Collaboration: Make teamwork easier with conversation history, mobile apps for your team members, and email or push notifications.
10. Security & Compliance: Rest assured with enterprise-grade security and data protection that complies with GDPR, SOC 2, ISO 27001, and HIPAA.

By following these steps, you’ll be well on your way to effectively using Kommunicate to automate and improve your customer service experience.