Kili

What is Kili?

Kili is an AI platform designed to improve customer service while lowering costs. It helps businesses provide personalized support and reduce expenses by automating tasks and delivering fast responses. Features include smart chatbots available 24/7, multilingual support, and analytics dashboards that provide insights for data-backed decisions about products and services.

Who created Kili?

Kili was built by a team focused on improving customer experiences and operational efficiency through AI. Using natural language processing technology, Kili offers personalized support across multiple channels in a cost-effective, feature-rich package.

What is Kili used for?

Kili supports a range of business tasks, including:

• Employee onboarding
• Supplier bills
• Sales orders
• Contracts
• Shipment tracking
• Inventory tracking
• Master Service Agreements (MSAs)
• Expense report processing

Who is Kili for?

Kili is aimed at customer support teams, including customer support agents, customer service representatives, and businesses that need to automate their customer support.

How to use Kili?

1. Design Your Board: Set up a board that fits your business using ready-made templates or by building one from scratch to match your workflows.
2. Import Data: Upload files or forward emails to your board. Kili automatically extracts the information it needs for each item, eliminating manual data entry.
3. Ensure Data Quality: Entries go through a validation process before being added, keeping data consistent and accurate.
4. Update Entries: Make changes directly in the user interface. New columns automatically fill in from your connected files.
5. Automate Actions (Coming Soon): Planned functionality will let you trigger automatic actions when new entries arrive — for example, sending invoices to your accounting system, updating product catalogs, or notifying your team.

Using Kili can streamline customer service operations, add personalization, reduce costs through automation, and improve customer satisfaction. The analytics dashboard provides insights to guide product and service improvements.