Jochem AI

What is Jochem AI?

Jochem AI.ai is an internal AI assistant specifically designed for customer care questions. It is a super-smart helper for your customer service team, ready to provide instant answers. What’s really neat is that it keeps getting better by learning from the responses human agents provide. It’s also GDPR compliant, which is important for data privacy, and it can easily connect with tools you already use, like Teams or Slack. By using Jochem AI, you can make customer support smoother, manage escalation logs more effectively, gain valuable operational insights, and keep your knowledge base up-to-date. Plus, you can tailor it to fit your organization’s specific needs, and they offer different pricing plans to suit various team sizes and structures.

Who created Jochem AI?

Jochem was developed by Closure B.V., a company that started back in February 2017 and is based in Rotterdam, Netherlands. They’re a fast-growing scale-up, having secured significant venture capital funding with millions invested by top investors. Jochem itself was launched on July 10, 2023. It’s built as an internal AI assistant focused on customer care questions. It connects smoothly with systems like Teams or Slack and, as mentioned, is GDPR compliant. Jochem’s main job is to give instant answers to customer queries, handle escalation logs, provide operational insights, and make sure the knowledge base is always current, all of which leads to more efficient customer service.

What is Jochem AI used for?

• It acts like an internal ChatGPT for your team.
• It helps reduce Average Handling Time (AHT).
• It aims to improve your E(NPS) scores.
• It can enhance your current AI assistant’s capabilities.
• It’s great for Knowledge Management.

Who is Jochem AI for?

Jochem AI is a valuable tool for various departments and roles, including:

• Customer Success teams
• Finance departments
• Operations
• Payments teams
• Growth & Partnerships
• Customer Service Agents
• Customer Support Representatives

How to use Jochem AI?

Here’s a straightforward guide to using Jochem.ai effectively:

1. Core Functionality: Jochem.ai is designed as an internal AI assistant focused on customer care questions. It provides immediate answers for customer service agents and gets smarter over time by learning from their interactions.
2. Getting Instant Answers: Jochem.ai delivers instant answers to customer service agents. It does this by using a self-improving knowledge base, which ensures the responses are accurate and timely.
3. Continuous Learning: The AI constantly learns and improves. It analyzes and learns from the answers provided by human agents, and it also learns from escalations to senior agents to make its future responses even better.
4. Staying Compliant: Jochem.ai is fully compliant with GDPR regulations, meaning it protects user data and respects privacy.
5. Seamless Integration: It connects easily with systems you already use, such as Teams or Slack. This makes retrieving and managing knowledge much simpler.
6. Boosting Support: Jochem.ai really enhances customer support. It gives instant answers, manages escalation logs, offers insights into operations, and keeps the knowledge base current. This all helps streamline support processes and lightens the load on your support teams.
7. Handling Email and Chat: Jochem.ai can provide instant answers for both emails and chats. This streamlines customer service, making support delivery more efficient.
8. Managing Escalations: If Jochem.ai can’t answer a question, it passes it along to senior agents. It then learns from these resolutions to improve how it handles similar questions in the future.
9. Gaining Operational Insights: Jochem.ai offers useful metrics, like how much time is saved or what the most common ‘hot topics’ are. This helps you understand how efficient your operations are and where you can make improvements.
10. Keeping Knowledge Fresh: It ensures your knowledge base stays up-to-date. It automatically refreshes existing content and can even suggest new information or flag conflicting details to ensure accuracy.
11. Flexible Pricing: Jochem.ai offers a range of pricing plans designed for different team sizes and organizational structures. This flexibility means you can find a plan that fits your budget and operational needs.
12. Personalized Setup: You can customize your preferences, set user permissions, and connect it with your company’s apps and knowledge sources. This tailored approach ensures it performs best for your specific organizational needs.

By following these steps, you can effectively use Jochem.ai to make your customer support operations run more smoothly and boost overall efficiency when handling inquiries.