Jochem AI

What is Jochem AI?

Jochem AI is an internal AI assistant for customer care questions. It gives customer service agents instant answers and improves over time by learning from the responses human agents provide. The tool is GDPR compliant and connects with platforms teams already use, such as Teams or Slack.

Teams use it to streamline customer support, manage escalation logs, gain operational insights, and keep their knowledge base up to date. Pricing plans are available for different team sizes and structures.

Who created Jochem AI?

Jochem was developed by Closure B.V., a venture-backed company based in Rotterdam, Netherlands.

Key capabilities

• Instant answers: Delivers immediate answers to customer service agents from a self-improving knowledge base, for both emails and chats.
• Continuous learning: Learns from answers provided by human agents and from escalations, improving future responses.
• Escalation handling: When Jochem can’t answer a question, it passes it to senior agents and learns from their resolutions.
• GDPR compliance: Protects user data and respects privacy regulations.
• Integrations: Connects with systems like Teams or Slack to simplify knowledge retrieval and management.
• Operational insights: Provides metrics such as time saved and the most common “hot topics,” helping teams understand support performance.

Who is it for?

Jochem works as an internal ChatGPT for teams and suits Customer Success, Finance, Operations, Payments, and Growth & Partnerships teams, as well as customer service agents and support representatives. It can also enhance an existing AI assistant’s capabilities and support knowledge management efforts.

Common goals include reducing Average Handling Time (AHT) and improving E(NPS) scores.

Pricing

Jochem AI offers plans for various team sizes and structures. Check the official website for current details.