Interactions

What is Interactions?

Interactions offers Intelligent Virtual Assistants (IVAs): AI-powered tools designed to make communication between businesses and their customers smoother. The technology blends artificial intelligence with an understanding of human conversation, aiming to improve the customer experience, simplify communication, and make better use of staff time. The IVAs can answer customer care questions, support PCI compliance, manage customer interactions on social media, and automate transactional or data-driven tasks, freeing human agents to be more productive.

Who created Interactions?

Interactions was founded in 2004 on the belief that every conversation is a chance to make things better. The company works in customer sales, service, and support, using its Adaptive Understanding™ technology to combine AI with a human-like touch in business-to-consumer communication.

What is Interactions used for?

• Improving the customer experience with consistent, personalized interactions
• Handling customer care inquiries, from simple questions to complex transactions
• Supporting PCI compliance to keep financial information secure
• Managing customer care on social media platforms
• Enabling customers to interact naturally, in their own words
• Automating transactional and data-driven tasks
• Increasing agent productivity and making better use of labor resources
• Reflecting the brand’s persona in customer interactions
• Streamlining communication and business operations

Key Features

• Adaptive Understanding™ technology: Interactions’ proprietary approach to understanding natural human conversation.
• Human-like communication: IVAs designed to engage customers in a way that feels natural rather than scripted.
• Omnichannel coverage: Support for customer care across channels including social media.
• Transactional automation: Ability to handle both simple inquiries and highly complex transactions.

Interactions Pricing

Pricing information is not publicly listed. Contact Interactions directly through their website for a quote based on your business needs.

Conclusion

Interactions provides Intelligent Virtual Assistants that help businesses communicate more effectively with customers, improve service experiences, and run operations more efficiently. With technology rooted in Adaptive Understanding™ and a track record dating back to 2004, it is aimed at companies looking to automate customer care while keeping interactions personal and compliant.