Inteliconvo

What is Inteliconvo?

Inteliconvo is an AI platform that analyzes recorded customer conversations. It examines each call to surface insights into customer behavior, buying habits, intent, sentiment, and feedback, while helping automate daily tasks, improve team performance, accelerate sales, increase customer satisfaction, and maintain compliance.

Key characteristics:

• 48 supported languages, providing accuracy across regions.
• Flexible deployment: cloud-agnostic (works with most cloud providers) or on-premises on your own servers.
• Specialized features: real-time identification of promising sales leads, prediction of potential debt defaulters, brand improvement suggestions based on customer feedback, and compliance monitoring during calls.

Who created Inteliconvo?

Inteliconvo was developed by Shyena Tech Yarns Private Limited, a company based in Pune, India. It was founded by Atul P Deshpande and Anand Katti, both experienced in the information technology field.

What is Inteliconvo used for?

Inteliconvo serves contact centers, banking, insurance, sales, collections, fintech, and app development. Its core capabilities include:

• Improving team performance by automating workflows based on insights from customer calls.
• Accelerating sales by finding promising leads and using customer intent and sentiment to help close deals.
• Enhancing customer experience through a clearer understanding of customer feelings, goals, and feedback.
• Ensuring compliance by flagging unlawful words, negative sentiment, or overly loud tones during calls.
• Identifying potential debt defaulters by analyzing voice tone, sentiment, and other key factors in calls.
• Improving brand image through the customer feedback collected on the platform.