Inline Help

What is Inline Help?

Inline Help is a SaaS platform that provides real-time, contextual assistance inside your software applications. It offers interactive guides, tooltips, a chatbot, and AI-generated support content. The platform takes your existing knowledge base and turns it into a proactive support tool, giving users immediate answers as they navigate a website or application. The goal is to increase user engagement, reduce learning time, and simplify the user journey.

Who created Inline Help?

Inline Help was created by the team at Inline Manual, a company founded over ten years ago with the mission of simplifying software adoption and improving user experience. As their digital adoption solutions evolved, they built Inline Help as their AI-powered tool for delivering context-sensitive help at the moment users need it.

What is Inline Help used for?

Inline Help serves several practical purposes:

• Proactive support: Instead of users searching for answers, Inline Help brings answers to them based on context.
• Instant website insights: Users can quickly understand how different parts of your site work.
• Real-time intelligent responses: Smart, relevant answers are delivered immediately.
• Integrated support hub: Help resources are centralized within the application itself.
• Issue reporting and resolution: Users can easily report problems and often solve issues on their own, reducing the load on support teams.
• Security and compliance: The platform is built with security in mind and complies with ISO27001 and GDPR standards.

Who is Inline Help for?

Inline Help is useful for professionals involved in customer success and software development, including:

• Customer Support Representatives and Specialists
• Customer Service Managers
• User Experience Designers
• Web Developers and Software Developers
• Technical Writers

How to use Inline Help?

1. Find the Help: Look for the question mark icon or a dedicated ‘Help’ option within the software you’re using.
2. Activate It: Click the icon to open the Inline Help assistant.
3. Ask or Browse: Ask questions directly or browse the contextual guides and tooltips relevant to the screen you’re on.
4. Report Issues: If the help content doesn’t solve the problem, use the built-in issue reporting to flag it.

For teams deploying Inline Help, the setup involves connecting your existing knowledge base so the platform can generate contextual, AI-powered support content from it.