inFeedo

What is inFeedo?

Amber, by inFeedo, is a smart conversational AI bot. Its main job is to chat with employees, get them talking, and help spot anyone who’s feeling unhappy, disengaged, or thinking about leaving. It is a helpful tool for keeping employees engaged, gathering their feedback, understanding their feelings, predicting who might leave, and making sure feedback actually leads to action. It also helps route trickier questions to the right people. The AI uses Machine Learning and Natural Language Processing to figure out sentiments and handle feedback. For privacy, the website uses cookies, and you can manage your settings there.

Beyond Amber, inFeedo also offers a full engagement platform, an AI-powered helpdesk for quick support, and software for analyzing people data. Plus, they have People Science Advisory services, where their experts can consult with you on current HR challenges.

Amber is pretty good at understanding employee sentiment, boasting a 95% accuracy rate. It also has an AI Assist feature that provides instant support and handles complex employee inquiries. The People Science Advisory service brings in experts in industrial-organizational psychology to offer practical solutions for organizations.

Who created inFeedo?

Amber by inFeedo was brought to life by Tahseen, Ajay, and Sameera. It officially launched on June 20, 2024. This AI bot is all about sparking conversations with employees. By chatting with them, it helps identify those who might be feeling a bit disconnected or unsatisfied, predicts who might be looking to leave, and helps resolve feedback issues. Besides Amber, inFeedo also provides a broader engagement platform, an AI helpdesk, and tools for analyzing people data.

What is inFeedo used for?

Here’s a look at what inFeedo helps with:

• Gathering employee feedback
• Analyzing employee sentiment
• Protecting user privacy
• Boosting employee engagement
• Spotting employees who are disengaged
• Predicting employee attrition (who might leave)
• Resolving feedback issues
• Directing complex inquiries to the right place
• Keeping internal app access smooth for employees
• Ensuring continuous engagement for your team
• Strengthening your employer brand
• Performing sentiment analysis with 95% accuracy
• Improving employer branding, even on platforms like Glassdoor
• Creating AI-driven summaries of topics and individual employee feedback
• Offering an AI-Engagement Co-Pilot, known as Lens
• Generating AI summaries of the employee journey
• Providing People Science Consultation
• Running automated pulse surveys
• Delivering real-time reports for executives
• Streamlining service delivery workflows
• Identifying employees who are feeling disengaged
• Achieving significant savings in HR Business Partner hours
• Automating instant HR support
• Intelligently routing employee inquiries
• Seamlessly analyzing feedback
• Creating customized feedback solutions
• Predicting attrition trends
• Maintaining internal app access for employees
• Handling complex inquiries effectively
• Routing inquiries to the appropriate channels
• Offering expert consultancy services
• Providing detailed engagement analytics

Who is inFeedo for?

This tool is designed for:

• HR Professionals
• Specialists in employee engagement
• People champions within an organization
• Human Resources professionals
• Industrial-Organizational Psychologists
• HR Business Partners
• CHROs (Chief Human Resources Officers)
• Experts in organizational psychology

How to use inFeedo?

To get the most out of Amber by inFeedo, here’s a simple guide:

1. Understand Amber’s Role: First, remember that Amber is a conversational AI bot. Its main purpose is to chat with employees, keep them engaged, and help identify anyone who seems disengaged or unhappy with their role or the company.
2. How Amber Works: Amber chats with employees, listens to their responses, and uses AI algorithms to understand what they mean. It collects feedback and can even predict if someone might leave based on these conversations and feedback analysis.
3. Key Things Amber Does: Amber’s main jobs include boosting employee engagement, collecting feedback, analyzing sentiment, predicting attrition, helping resolve feedback issues, routing complex questions, and making sure employees can still access internal apps.
4. Spotting Unhappy Employees: Amber finds employees who might be dissatisfied by actively engaging them, analyzing their replies, understanding their sentiment using AI, and looking for patterns that suggest unhappiness or disengagement.
5. The AI Behind Amber: Amber uses Machine Learning and Natural Language Processing. These technologies help it analyze sentiment, solve problems, and act on the feedback employees provide.
6. Keeping Things Private: Amber takes user privacy seriously. It uses cookies on its website, and you can choose to disable tracking if you prefer a more private experience.
7. Other Services Offered: Besides Amber, inFeedo also offers a full engagement platform, an AI helpdesk for quick support, people analytics software, and People Science Advisory services for expert advice.
8. Engagement Analytics: The analytics you get are engaging, including continuous listening tools, pulse surveys, and analysis of exit surveys. These help you understand employee engagement and satisfaction through data.
9. Resolving Feedback: Amber helps resolve feedback by analyzing what employees say, understanding their sentiment, predicting attrition, and using continuous engagement to improve overall sentiment and address concerns.
10. Scaling and What You Get Back (ROI): While they don’t share exact user numbers or ROI figures, the fact that industry leaders trust inFeedo suggests it’s used by many and provides a high return. This is likely due to saving HR Business Partner hours, improving employee engagement, and the resulting cost savings.

By following these steps, you can effectively use Amber by inFeedo to boost employee engagement and make sure your team is happier and more satisfied.