Idiomatic

What is Idiomatic?

Idiomatic is a customer intelligence platform that uses artificial intelligence to analyze customer feedback from a wide range of sources. It surfaces the “why” behind what customers are saying, so customer support, customer experience, and product teams can improve products, services, and operations with data-driven insights.

Who created Idiomatic?

Idiomatic was launched by a group of founders building an AI-driven customer intelligence platform. Their focus is helping teams analyze customer feedback from multiple channels and act on it to improve support, customer experience, and product development.

What is Idiomatic used for?

Idiomatic turns customer feedback into actionable intelligence. Key uses include:

• Feedback analysis: It analyzes any kind of feedback — app reviews, social media posts, surveys, and other contact sources — and manages structured data effectively.
• Sentiment and issue tracking: It identifies what customers struggle with, how they feel, and what’s driving their opinions, with custom sentiment analysis models for more precise tracking per channel.
• Support cost reduction: It calculates the cost per support ticket and analyzes costs across help desk channels, customer segments, and specific customer issues, helping lower support expenses.
• Ticket automation: It automatically routes and escalates tickets based on customer needs.
• Custom labels and reports: You can create custom data labels for each customer and build, schedule, and share custom reports on customer issues.
• Distinctive features: AI-generated summaries for ticket groups and custom sentiment analysis models set it apart.

Other practical points: it can be up and running in weeks, is a low-cost alternative to hiring more people, and provides precise, accurate labels for feedback.

Who is Idiomatic for?

• Customer support teams
• Customer experience teams
• Product teams

Getting started

Connect your feedback sources (app reviews, social media, surveys), then use AI-generated summaries, custom sentiment models, and custom data labels to organize feedback and automate ticket routing and escalation. From the platform, you can build, schedule, and share reports on customer issues to inform support, CX, and product decisions.