Idiomatic

What is Idiomatic?

Idiomatic is a customer intelligence platform that uses artificial intelligence to dig into customer feedback from all sorts of places. It’s designed to help you figure out the ‘why’ behind what your customers are saying. This way, your customer support, customer experience, and product teams can make your products, services, and operations even better.

This definition comes straight from understanding how Idiomatic works and what it’s meant to do, based on the details provided.

Who created Idiomatic?

Idiomatic was developed by a team working on an AI-driven customer intelligence platform. It was launched in May 2022 by a group of founders who wanted to offer a better way to analyze customer feedback from various channels using AI. Their focus is on helping teams improve customer support, customer experience, and product development by providing clear, data-driven insights.

What is Idiomatic used for?

• Making the customer experience better
• Analyzing customer feedback
• Improving customer support
• Finding out what customers struggle with, how they feel, and what’s driving their opinions
• Turning customer feedback into useful, actionable information
• Lowering support costs
• Automatically routing and escalating tickets
• Figuring out the cost for each support ticket
• Boosting customer satisfaction with products
• Helping with operational improvements
• Analyzing the cost of different help desk channels
• Analyzing costs for different customer segments
• Analyzing the cost of specific customer issues
• Minimizing support expenses
• Allowing you to create custom labels for each customer
• It can analyze any kind of feedback you throw at it
• It manages structured data effectively
• You can get it up and running in just weeks
• It’s a low-cost solution compared to hiring more people
• It provides precise and accurate labels
• It helps customer support and experience teams
• It can handle analysis of social media and app reviews
• It helps reduce costs overall
• It transforms customer feedback into valuable intelligence
• It aids in improving operational developments
• You can create your own custom data labels
• It offers unique features like custom sentiment analysis and data labels
• It cuts down costs by calculating the cost per ticket
• It analyzes all sorts of customer feedback
• It supports customer support and customer experience teams
• It enhances customer feedback using AI
• It helps improve product satisfaction
• It analyzes feedback from various contact sources
• You can build, schedule, and share custom reports about customer issues

Who is Idiomatic for?

• Customer support teams
• Customer Experience Teams
• Product teams

How to use Idiomatic?

To get the most out of Idiomatic, here’s a simple guide:

1. Understand Idiomatic’s Goal: Think of Idiomatic as your AI-powered assistant for customer intelligence. It analyzes all sorts of customer feedback – from app reviews and social media posts to surveys – to help you understand what customers are really thinking and feeling.
2. Use Its Special Features: Take advantage of what makes Idiomatic unique! Features like AI-generated summaries for ticket groups, custom sentiment analysis models, and the ability to create your own data labels are super helpful. They make organizing feedback easier and can even automate how tickets are routed and escalated based on what the customer needs.
3. Analyze Sentiment Accurately: Idiomatic lets you build custom sentiment analysis models. This means you can track customer feelings more precisely for each channel, giving you a clearer picture of overall sentiment.
4. Create Custom Reports: You can build, schedule, and share your own reports on customer issues directly from the Idiomatic dashboard. This makes it easy to share key insights and data analysis with your team.
5. Calculate Your Cost Per Ticket: Idiomatic helps you figure out the total cost for each support ticket. It considers things like the help desk channel, the customer segment, and the specific issue. This is a great way to fine-tune your support operations and keep costs down.
6. Boost Product Satisfaction: By digging into customer feedback, you can find out exactly where to improve your products. Using these data-driven, customer-centric insights helps you enhance your offerings and make customers happier.
7. Keep Your Data Safe: Idiomatic takes data security seriously. They have third-party attestations to prove their security controls are in place, protecting your customer and stakeholder data.

By following these steps, you can really make the most of Idiomatic. You’ll be able to analyze customer feedback thoroughly, make your operations run more smoothly, and drive real improvements with the intelligence you gain.