Hyro

What is Hyro?

Hyro is an enterprise-level Conversational AI solution designed to handle repetitive customer tasks, such as managing phone calls and messages. Its goals are to make teams more efficient, improve customer engagement, smooth out operations, and support better resource use. Hyro automates workflows, reduces operational costs, and can manage a large portion of patient interactions from start to finish — including automating calls to support centers, handling common password reset requests, and giving patients accurate answers to their questions.

Hyro’s AI assistants are built with patient safety as a priority: they are designed to be explainable, controllable, and compliant, which matters for any AI used directly with patients.

Who created Hyro?

Hyro was founded by Israel Krush, who serves as CEO and Co-Founder. The company officially launched on April 7, 2020. Its mission is to simplify how companies communicate with customers across digital channels. The team includes leaders with backgrounds in enterprise and consumer SaaS, fast-growing startups, and healthcare technology.

Who is Hyro for?

• Healthcare CIOs
• Physicians
• Call center operators

Key capabilities

• Automating customer interactions — Hyro takes over repetitive jobs like handling customer calls and messages, connecting with your existing business systems.
• Integration — It works with the systems you already have, rather than requiring a replacement of current infrastructure. Based on available information, Hyro does not appear to require any special technical infrastructure to get started.
• Resource management — By automating routine tasks, Hyro frees human staff to focus on higher-value work.
• Insights — Hyro uses AI technology to provide insights into its operation, helping improve efficiency over time.
• Privacy — Hyro’s website uses cookies to function, but the company has measures in place to protect privacy.

What makes Hyro different?

Hyro is built specifically for enterprise use, integrates with existing systems, and focuses on automating customer interactions. For businesses that deal with a high volume of repetitive tasks across platforms — particularly in healthcare — it can reduce staff workload, lower operational costs, and improve how customers engage with the business.