Humley

What is Humley?

Humley is a UK-based Conversational AI company founded in 2017. Its platform enables large businesses to quickly set up AI-powered chat assistants for departments such as sales, customer service, HR, finance, and IT. The goal is to help companies operate more efficiently and improve experiences for both employees and customers, with an AI assistant available 24/7.

Humley partners with major global consultancies, bringing its technology to customers across industries including telecommunications, pharmaceuticals, retail, and financial services.

Who created Humley?

Humley was founded in 2017 and is led by CEO Adam Harrold. The company focuses on Conversational AI technology, allowing enterprise businesses to rapidly deploy conversational interfaces across departments while working alongside large consultancies.

Key features

• No-code platform: Build conversational assistants without coding, creating self-serve experiences easily.
• Multi-channel support: Works across web chat, messaging apps, and other channels.
• Integrations: Ready-made integrations for connecting people to existing systems and information.
• Analytics: Track how your AI is performing and identify improvements, with real-time tuning.
• User feedback: Gather opinions and suggestions from users.
• Data retention controls: Set rules for how long data is stored, supporting compliance.
• Secure deployment: Roll out advanced AI models, including those from OpenAI.
• Automation: Handle common customer inquiries and routine tasks so human teams can focus on complex issues.

What is Humley used for?

Humley is used to build self-serve experiences where customers and employees can find answers and complete tasks on their own, answer frequently asked questions, manage common customer requests, automate routine interactions, and refine how the AI responds. Businesses use it to improve customer experience and operational efficiency.

Who is Humley for?

Humley targets enterprise businesses, particularly in:

• Telecommunications
• Pharmaceuticals
• Retail
• Financial Services

Getting started

To begin, sign up for Humley’s Studio platform. From there, you can design customer conversations, set up automations, deploy securely, and monitor performance through its analytics tools — no coding required.