Hubble

What is Hubble?

Hubble is a research tool built for product and design teams that want to understand and improve the user experience of their products. It supports multiple research and feedback methods: unmoderated tests such as prototype tests and usability tests, plus in-product surveys like NPS and CSAT that collect feedback directly from users. Advanced user targeting lets you focus research on specific user groups, and panel recruitment helps you find the right participants efficiently. Hubble also offers educational resources including blogs, customer success stories, a help center, and detailed documentation.

Who created Hubble?

Hubble was started by a team aiming to give product and design professionals a reliable way to boost user experiences through structured research and feedback. The platform combines in-product surveys (NPS/CSAT), precise user targeting, unmoderated research options, and participant recruitment, along with educational content to help users get the most from the tool.

Who is Hubble for?

• Product Managers
• UX designers
• Head of Product
• Head of User Experience

How to use Hubble?

1. Start a study: Log in to the platform and create a new study, choosing between unmoderated research, in-product surveys, or usability tests.
2. Set up unmoderated research: Select a prototype test or usability test, then define your objectives, study parameters, target user group, and key research questions.
3. Launch in-product surveys: Design surveys that collect feedback on satisfaction, effort, and loyalty while users interact with your product.
4. Target specific users: Use advanced user targeting to focus research on particular user segments and tailor your approach accordingly.
5. Recruit participants: Access Hubble’s user panel or recruit participants directly from your own product.
6. Use learning resources: Explore the blogs, customer stories, help center, and documentation to stay current with best practices.
7. Request a demo: Visit the Hubble website to request a demo.