Help Center

What is Help Center?

Help.Center is a knowledge base platform that acts as a smart assistant for customers. It offers AI-powered chat and search, so customers can often get answers immediately without waiting for a human. The goal is to reduce support ticket volume, provide 24/7 availability, and let customers solve problems themselves. It uses GPT-4 for its knowledge base and learning, so responses become more accurate over time. It also handles multiple languages, imports existing articles from tools like Intercom and Zendesk, and is designed to be easy to navigate and manage.

Who created Help Center?

Malte Prüser founded Help Center, launching it on June 17. The platform helps companies give customers instant answers using AI chat and search powered by OpenAI’s ChatGPT, which improves as it is used.

What is Help Center used for?

• Real-time support: Immediate answers for customers, available 24/7.
• Self-service: Customers find answers on their own, reducing ticket volume and speeding up resolutions.
• Multilingual: Supports customers in various languages.
• Custom website: You get your own ‘.help.center’ website, with custom domain support.
• Easy escalation: Simple escalation to an email ticket when needed.
• Import your knowledge: Bring in existing articles from Intercom, Freshdesk, Zendesk, and Crisp, or upload your own files.
• Secure hosting: Data is hosted in the AWS EU region.
• Productivity: Keyboard shortcuts speed up navigation; the interface is user-friendly.
• Mobile and SEO friendly: Works well on mobile devices and is optimized for search engines.
• Free during beta: You can use it for free while it’s in beta.

Who is Help Center for?

Help Center suits customer support representatives, technical support staff, knowledge base and customer service managers, help desk technicians, IT support teams and administrators, customer success managers, and knowledge managers — anyone responsible for delivering or maintaining customer-facing support content.

Getting started

1. Sign up for an account to access the AI chat and search features. Use it as a standalone site or add it to your existing company website.
2. Import your content from platforms like Intercom or Zendesk, or upload your own knowledge base files directly.
3. Customize it by setting up a custom domain to match your website, and use keyboard shortcuts to navigate more efficiently.