Gorgias

What is Gorgias?

Gorgias is a customer support platform built for e-commerce businesses. It was founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre. The company started as a simple Chrome extension designed to help support agents write emails faster with automation. Early adoption showed a clear market need, so the founders shifted to building a dedicated helpdesk platform. Today, Gorgias serves more than 12,000 merchants worldwide with a global team of over 250 people, and it is a certified B Corporation committed to transparency, ownership, and sustainable business practices.

What is Gorgias used for?

Gorgias is designed to make online customer service more efficient, with a focus on automation:

• Automated ticket handling: AI helps prioritize, assign, and tag support tickets so teams can manage customer questions efficiently.
• Routine task automation: The platform can instantly answer common questions, process returns, send tracking information, generate discount codes, and update subscriptions — all without logging into your e-commerce platform directly.
• Multichannel support: Customers can reach you through email, live chat, phone, SMS, and social media, all managed from a single app.
• Personalized responses: Integrations with e-commerce platforms give agents a full view of each customer, including order history, loyalty status, past subscriptions, and reviews, enabling tailored replies.
• E-commerce integrations: Gorgias connects with popular platforms like Shopify, Magento, and WooCommerce, making it well suited for online stores.

Who is Gorgias for?

Gorgias is built specifically for e-commerce merchants that need to handle high volumes of customer conversations across multiple channels. Brands like Steve Madden and Glossier use it to streamline support operations, boost team productivity, and improve the overall customer experience. With backing from investors, accelerators, and mentors, the company continues to grow its platform while keeping customer experience at the center of its mission.