Glassix

What is Glassix?

Glassix is an AI-powered customer communication platform that brings messages from every channel — instant messaging apps, SMS, email, live chat, social media, WhatsApp Business, and Apple Messages for Business — into one unified inbox. It combines chatbots, AI-assisted responses, and smart conversation routing to help teams handle customer service more efficiently.

Key capabilities include:

• A unified inbox for all business conversations
• AI assistance for agents and automated answers via chatbots
• Smart conversation routing with custom rules and dynamic agent assignment
• Real-time monitoring of conversations and agent performance
• Seamless agent takeover from chatbots when needed
• Media sharing (videos, images), voice notes, and digitally signed documents
• A visual, low-code/no-code tool for building chatbots and automated workflows

Glassix offers flexible pricing based on user count and required features, with a 30-day free trial. Plans can be adjusted to fit a business’s size and needs.

Who created Glassix?

Glassix launched in 2015 with the goal of giving businesses a more personal, conversational way to connect with customers across digital channels. It’s delivered as a subscription service, with chatbot-building tools powered by GPT-4. The company serves large brands, fast-growing startups, and smaller businesses, and partners with integration experts worldwide.

What is Glassix used for?

Teams use Glassix to:

• Keep conversations flowing across channels with full interaction history in one place
• Automate responses and route conversations to the right agent
• Build custom chatbots and workflows without heavy coding
• Monitor performance in real time and hand off from bots to human agents
• Share rich media, voice notes, and signed documents within conversations

Who is Glassix for?

Glassix fits businesses of any size across industries including e-commerce, hospitality, higher education, real estate, citizen services, automotive dealerships, telecommunications, and insurance.

Bottom line

Glassix consolidates customer conversations from every major channel into a single inbox, layering AI chatbots, smart routing, and workflow automation on top. Its flexible, user-based pricing and 30-day free trial make it worth evaluating for teams looking to streamline customer service.