Giosg

What is Giosg?

Giosg is a customer engagement platform that helps businesses connect with website visitors through live chat, chatbots, and personalized messaging. It includes proactive messaging, visitor targeting, and integration with existing CRM systems. Real-time data and analytics let businesses refine their engagement strategies, which can lead to more conversions and improved customer satisfaction.

Who created Giosg?

Mikko Kotila founded Giosg in 2013, and the company officially launched on May 10, 2013. Its focus is on making sales conversations more meaningful through chat, video, and voice calls directly on a website — turning cold leads into warmer prospects, making sales more efficient, and increasing the value of each order.

Who is Giosg for?

Giosg serves a range of roles, including:

• Marketing professionals
• Customer service representatives
• Sales teams
• E-commerce managers
• Business analysts
• Web developers
• Digital strategists
• CRM managers
• Traffic analysts
• Brand managers

How to use Giosg?

1. Start conversations: Reach out to website visitors via chat, video, or voice to nurture leads and improve sales results.
2. Personalize interactions: Tailor conversations to customer needs and preferences for better outcomes.
3. Track performance: Use Giosg’s analytics and reporting tools to gain insight into customer behavior.
4. Refine your strategy: Review how effective your conversations are and adjust your approach to improve sales performance over time.

By converting cold leads into warm prospects through relevant, personalized interactions, businesses can strengthen their sales pipeline, increase order value, and run a more efficient sales process.