Gaspar AI Xence

What Exactly is Gaspar AI Xence?

Xence, brought to you by Gaspar AI, is a pretty neat tool designed to handle about half of your employees’ questions on Jira Service Management (JSM) instantly, all thanks to AI. The best part? It doesn’t need a human to step in. It’s actually the first and only bot specifically built for JSM that can pull accurate information from your Confluence knowledge base and give answers that sound remarkably like a person wrote them. Getting Xence by Gaspar AI up and running is straightforward. You’ll need to install the Xence Helper app first, then the main Xence app from Atlassian’s Marketplace. After that, just log into your Atlassian instance, pick where you want to install the app, confirm it’s installed correctly, grab the portal link for your employees, and you’re all set to start offering chatbot service that answers questions.

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Who’s Behind Gaspar AI Xence?

Gaspar AI is the team that created Xence. While the provided information doesn’t include details about the founder or the company itself, you can likely find more specific information by checking out their official website or other resources.

What Can You Do with Gaspar AI Xence?

Here’s a quick rundown of what Xence by Gaspar AI is great for:

• Instant Answers: It quickly answers employee questions submitted through the Jira Service Management (JSM) portal.
• Reliable Knowledge: It provides trustworthy insights and answers drawn directly from your company’s Confluence knowledge base.
• Always Available: Employees get 24/7 unlimited access to answers via the Jira chatbot.
• Easy Setup: It offers clear, step-by-step instructions for installing both the Xence Helper and the Xence app from Gaspar AI.
• Installation Process: You’ll be guided through logging into your Atlassian Instance and installing the apps on your JSM site.
• Confirmation: It helps you verify that the apps have been successfully installed in the ‘Manage apps’ section.
• Employee Access: You’ll get a portal link to share with employees so they can easily access Xence.
• Human-Like Interaction: It allows employees to get answers that feel natural and helps automate everyday tasks.
• Synchronization Awareness: Just a heads-up, there might be a brief 5-minute delay in Gaspar’s responses while it syncs with updates to your knowledge base.
• Website Experience: It uses cookies to improve your website experience, and you’ll have options for managing those cookies.

How Do I Get Started with Gaspar AI Xence?

Ready to set up Xence by Gaspar AI? Just follow these simple steps:

1. Find the Xence Helper App: Head over to Atlassian’s Marketplace and search for “Xence Helper by Gaspar AI.” This is where you’ll find your Confluence articles.
2. Install Xence Helper: Once you’ve reviewed what it does, click “Get it now” to install it on your Confluence instance.
3. Find and Install the Xence App: Next, search for “Xence by Gaspar AI” in Atlassian’s Marketplace. Click “Try it free,” then “Start free trial” to install it on your JSM instance.
4. Log In: You can use your existing account or sign up for a new one.
5. Choose Your Installation Site: Select the JSM site where you want to install the app. Keep in mind, it can only read from one site’s knowledge base at a time.
6. Verify Everything’s Installed: Double-check in the “Manage apps” panel to confirm both apps are installed correctly.
7. Get the Portal Link: You’ll find the portal link on the Portal settings page. This is what you’ll share with your employees.
8. Start Chatting: Now, your employees can start getting those human-like answers from Gaspar AI!
9. A Little Patience: Remember to allow about 5 minutes for the system to sync up with any recent knowledge base updates.

By following these steps, you’ll be able to set up and use Xence By Gaspar Ai effectively. It’s a great way to give your employees instant, AI-powered answers on Jira SM, freeing up your team from handling routine questions.