Feedback Sync

What is Feedback Sync?

Feedback Sync is an AI-powered Slack app that centralizes customer feedback and turns scattered comments into strategic insights. It connects with Slack, G2.com, Zendesk, and Jira, automatically searching, summarizing, and analyzing feedback so teams can spot user trends and act on them within their existing workflows.

What is Feedback Sync used for?

• Centralized feedback library — Gathers feedback from multiple sources into a single, searchable library. Insights can be searched using keywords, AI search, and custom tags.
• Automatic data collection — User feedback from Slack channels is automatically ingested. Customer reviews from G2.com and tickets from Zendesk can be imported into your Feedback Library.
• Trend and bug detection — Discover customer trends or emerging bugs from a specific time period, such as the past week or month.
• Weekly summaries — Receive concise weekly summaries of user trends across all connected tools.
• Jira integration — User feedback can automatically create new issues in Jira.
• Insights in Slack — Feedback from different tools is aggregated, distilled, and delivered directly in Slack, shortening the feedback loop.

By consolidating feedback and surfacing insights where teams already work, Feedback Sync helps organizations understand customers better and build improved products and services.