Enterpret

What is Enterpret?

Enterpret is a platform built to help product teams manage and analyze customer feedback efficiently, no matter how much they get. It brings together all your feedback, no matter the type, into one central place. What’s really neat is that it uses AI models that are specifically trained for your company’s unique way of collecting feedback. This means you get really accurate and detailed insights. Plus, Enterpret offers extra help like custom ML models built just for you, data auditors, unlimited user seats so everyone can join in, a dedicated customer success manager, and they even refresh your feedback categories weekly.

Enterpret’s team is guided by some core values: acting like an owner, caring deeply while also being direct when needed, always aiming to grow with humility, and focusing on solving customer problems with ambition and a keen eye for detail. The team itself is made up of folks from various backgrounds, including software engineers, AI engineers, the CEO, COO, and other key executive roles.

Who created Enterpret?

Enterpret was co-founded by Varun Sharma, who currently leads the company as its CEO. Varun’s vision for Enterpret is to centralize and analyze customer feedback at a large scale. The company is built on strong values, emphasizing ownership, caring personally while challenging directly, and fostering a humble growth mindset. Enterpret is all about tackling customer pain points head-on, driven by ambition and a commitment to detail.

What is Enterpret used for?

• Keeping up with recent product launches
• Listening to, learning from, and acting on customer feedback
• Serving as your go-to source of truth for customer insights
• Unifying all feedback from every single source
• Creating a custom feedback taxonomy that works for you
• Acting as a co-pilot for customer insights
• Providing a user-friendly analytics suite
• Building partnerships
• Offering unlimited user seats for your team
• Delivering powerful customer feedback analytics

Who is Enterpret for?

• Software Engineers
• Senior AI Engineers
• Data Annotators
• Heads of Product Marketing
• Enterprise Account Executives
• Sales Development Representatives

How to use Enterpret?

To get the most out of Enterpret, here’s a simple guide:

1. Gather Your Data: Start by collecting all your customer feedback. Think surveys, online reviews, social media comments – wherever your customers are talking.
2. Unify Your Feedback: Enterpret brings all this scattered feedback together into one central hub. This gives you a really clear, complete picture of what your customers are saying.
3. Build a Custom Taxonomy: You can create your own categories for feedback that make sense for your business. This is super helpful for organizing all that unstructured feedback.
4. Generate Insights with Wisdom: Use the chat interface, called Wisdom, to get insights fast. Just ask your questions, and it’ll give you clear answers without any fuss.
5. Explore the Analytics Suite: Dive into the easy-to-use analytics suite. You can build custom dashboards, get automatic summaries, and set up alerts. It’s designed to be understandable, even if you’re not a tech expert.
6. Get Dedicated Support: Enterpret has your back. You get data auditors to help refresh models, a dedicated Customer Success Manager, and unlimited user seats so your whole team can participate.
7. Understand Pricing: Pricing is flexible and depends on things like how much data you have and what integrations you need. Just fill out a form to get a quote and connect with the team.
8. Stay Updated: Keep an eye on recent launches and new features Enterpret releases to keep improving your customer feedback analysis.

By following these steps, you can really make Enterpret work for you. It’ll help you gather and analyze customer feedback, uncover valuable insights, and confidently build strategies that put your customers first.